Defective Note 8

[Ca_lvn]

Thats Horrible ^^^^^

 

[Law2138]

Sorry to hear about people's Note 8 woes. Like it was mentioned before, all electronics fail at some point or another. Some, earlier than others. Just like a production line of cars, not all of them are going to be 100% perfect. We as consumers have an expectation of quality and reliability. That's why we go with the brand names right?

Phones are expensive, and for such devices that cannot be easily repaired, its a big gamble for those who do not have a backup. I'm sure the insurance deductible on the Note 8 is probably the highest it can be.

I know everyone has different financial situations, but it comes to a point where one must ask, "How much do I rely on my phone?" Even with insurance, most people are going to wait 24 hours before receiving a replacement. It is absolutely KEY to have a backup device.

Things go wrong and some people are too busy to be without communication while waiting for their device to get repaired or a replacement to arrive.

 

[TabGuy]

It's not a Verizon device. It is an unlocked phone direct from Samsung. I seriously doubt Verizon will do a thing about it, they didn't supply the phone

For all the knocks that Verizon takes, this is one area where they excel.

 

[Aquila]

Well, after having to return my Note7 twice last year due to the battery recall, I thought Samsung would make right with the Note8. Guess I was wrong...

5 days in and the top quarter of my screen is no longer working. Contacted Samsung and they refuse to give me an exchange. "We will inspect and attempt to repair" "if repairs cannot be made, we will then issue an exchange"

So then my question becomes what am I suppose to do without a phone. Their response? "Well that's not our issue, please contact your carrier to set up arrangements for a loaner phone". Mind you I am getting the same response to the 6 representatives I spoke with, 3 of them being supervisors...

I certainly hope my Note8 is the only one with this issue, if not, this might be really bad for Samsung...

I have disputed the charge with the CC company and put a block on all future Samsung charges.

What a sorry excuse for a company, I will never buy their products again.

https://youtu.be/mbZB3ZwD7Fk

You are definitely still in the no questions asked return period. Just return it.

 

[pkcable]

I understand that there are procedures for a replacement, but from a customer service standpoint, if this was my only phone and you're asking me to send it back, what am I suppose to do without a phone. Hell put a temporary charge on my card and send me a new one first so that I can send you the old one back.

Unfortunately, Samsung.com is the only place that offered former Note7 owners the incentive for $425 off, so I had to purchase from them. Otherwise, I would've done so locally.

This is kind of what BlackBerry Mobile (TCL) did for me with my BlackBerry KEYone. My screen popped off, so they authorized what they called an advanced return. I gave them my credit card number, and they sent me a new device 2 day shipping, NO charge, BUT I agreed that they would charge me IF I didn't return the broken device OR if the broken device had signs of damage other than the issue in question, which is a known issue for that device. Couple days after I returned the device they sent me an email saying my case was closed and making sure I was satisfied.

Now THAT is how you do it!

 

[Toxa]

I had a similar issue: the Mic on my note died within 7 days from getting it from SAMSUNG and trading in my like new Pixel 128gb. I've been on the phone with SAMSUNG for 2 days, and couldn't get any resolutio (they suggested I cancel the order and send back the note for full refund, also looking my trade in). Then they suggested they'll give me CREDIT in the amount of my trade in toward thenew note 8 purchase (I figured if I'm having trouble replacing a defective device within 14 days from ordering, it'll be more difficult to claim that credit after I send the defective device in and stay with nothing, just a promise from some rep). About 3 days after all the calls and frustrations (SAMSUNG rep sent me to their store in NYC, said they'll replace it on the spot, so I took a day off from work-and of course the store is a showroom, they don't sell anything there, and they weren't fixing new notes 8 at the moment and wouldn't for the next couple of), someone called me from SAMSUNG, took my credit card to hold some money in case I don't return a defective device, and sent me a brand new replacement. Once they got my defective phone, the credit card hold was released.
To get to the department who did this for me, go to SAMSUNG + app, click the + on the bottom, and select Video chat.
I'm with Verizon, and have insurance on my line, so I called them and explained what happened. They were ready to send me a refurbished device since SAMSUNG was off no help. Fortunately for me, Verizon didn't have any refurbished devices in stock, and SAMSUNG called me back and sent me a brand new replacement.
There you go, it was a nightmare, will never deal directly with SAMSUNG again. With Verizon, you have a defective device, they send you a replacement within 2 days (given it's in stock)