DeX, free with purchase of S8 on business account. Never received. Anyone else with same issue?

[srfoot]

I purchased the S8 and sent in all the paperwork. Have called them and received multiple emails and have had contact with tier 3 support. The last email stated all was well and then I receive an email stating to disregard the last email. [Thank you for your patience, and I apologize for the miscommunication. Unfortunately, the last message was sent to you in error. This promotion has ended and we are no longer fulfilling prizes. A second Dex offer has launched and there was some confusion on*our behalf. I apologize for any inconvenience this may have caused. I truly hope that you will participate in our future promotions.

Thank you,
Ros,
Samsung Tier III Team].

Poor customer relations. Their errors.

 

[ihearlivepplz]

I purchased the S8 and sent in all the paperwork. Have called them and received multiple emails and have had contact with tier 3 support. The last email stated all was well and then I receive an email stating to disregard the last email. [Thank you for your patience, and I apologize for the miscommunication. Unfortunately, the last message was sent to you in error. This promotion has ended and we are no longer fulfilling prizes. A second Dex offer has launched and there was some confusion on*our behalf. I apologize for any inconvenience this may have caused. I truly hope that you will participate in our future promotions.

Thank you,
Ros,
Samsung Tier III Team].

Poor customer relations. Their errors.

Do you not have proof of their original promotion?

 

[srfoot]

Yes. I have all the documentation and they have received it.
I wrote to their CEO yesterday via his email on their website.
Will call them again this week.

 

[srfoot]

This received today.

Dear Valued Customer,

Thank you for contacting the CEO’s Office at Samsung Electronics America. We apologize for your inconvenience and appreciate your patience. We have forwarded your request to the proper department for further consideration.

Best Regards,
SEA CEO’s Office