Did T-Mobile Mess Up on My Account

[Dimas de Leon]

So I got the Note 7, then received an S7 Edge loaner, of which I signed a new EIP. I then got my "good" Note 7 and returned by loaner and after the 2nd recall, I took my Note 7 back after I received my V20.

This is what my account has looked like since.

 

[amyf27]

So I got the Note 7, then received an S7 Edge loaner, of which I signed a new EIP. I then got my "good" Note 7 and returned by loaner and after the 2nd recall, I took my Note 7 back after I received my V20.

This is what my account has looked like since.

View attachment 244031

mine looked like that last month and then when my latest Bill hit it went down to negative $400.

 

[amyf27]

 

[vlfifthdawnlv]

Free money, can't complain lol

 

[s3xybrotha]

I'm at -$662. For about 3 weeks now...lol

 

[shook187]

This isn't free money... it's the way T-Mobile does it's billing. When the EIP cancellation hits your account it will offset the negative balance.

 

[jerrycau123]

My tmobile bill reads 1,004 due on the 6 th of November!.. I am on jod and I lease my phone.. I contacted tmobile and I was told to pay my regular bill, this is due to the return of my note 7, and I replaced it with the 7 s edge... Tmobile stated they need to update my account, and this will be processed on my next billing cycle.

 

[oldskoolstyle70]

Yeah...my t-mobile account is negative almost $2600. I'm guessing that will clear up on this next bill cycle, but it was nice to see that big a credit for a bit.

 

[amyf27]

Yeah...my t-mobile account is negative almost $2600. I'm guessing that will clear up on this next bill cycle, but it was nice to see that big a credit for a bit.

$2,600 negative? How many lines do you have on your account. I think the highest mind got was -700 some I had three lines and I've only had to do returns with two of those lines the notes of course and one of my son's S6 phones

 

[Nygiants1991]

I thought they had messed up too. Was extremely happy but I called and they said that will offset the price of the note in a few weeks

 

[oldskoolstyle70]

$2,600 negative? How many lines do you have on your account. I think the highest mind got was -700 some I had three lines and I've only had to do returns with two of those lines the notes of course and one of my son's S6 phones

I have three lines total. Had to do nite returns on all lines plus the loaner phone I had. I know, it's crazy how the bill is.

 

[amyf27]

I have three lines total. Had to do nite returns on all lines plus the loaner phone I had. I know, it's crazy how the bill is.

Like your icon too btw lol.

 

[panzerghost]

I had to call customer support as they shorted me on my refund for my Note 7. Make sure you guys are doing the math.

 

[alt075]

I think it is very wrong of tmobile to do thus. So unprofessional. They messed mine up several times. Im leaving them. If they cant get a bill correct i wont stay. Shame on them.

 

[Juju2x]

My account has been in the negative since October. I keep calling/chatting with Customer care and they are telling me I don't owe anything. Any update on yours? I'm still sitting at -354. It does seem to go down every billing cycle.

 

[amyf27]

My account has been in the negative since October. I keep calling/chatting with Customer care and they are telling me I don't owe anything. Any update on yours? I'm still sitting at -354. It does seem to go down every billing cycle.

Mine was that way then I was hit with a $400 plus Bill. This month was finally almost normal but they have to make a few corrections. I've had a lot of changes on my account but I keep track and make sure they correct stuff if needed. Be very wary of that negative balance

 

[Juju2x]

Yikes!!!! Well it's best that I just start paying it when it's due then. Thank you!

 

[wookiee2cu]

Mine was like that as well when I returned my 2nd Note 7 after the recall. It showed a $900+ credit, I phoned in and spoke to a rep and she said it would be wonky for 1-2 billing cycles before it sorted itself out. She said I didn't need to pay anything but if I went that route to expect a large corrected bill down the road for months of service not paid for. Weird thing is I've now done two billing cycles and I'm still showing a credit of $146. I'll keep doing my normal payment but if it isn't gone in another billing cycle or two then I'm assuming it is an actual credit of some sort. I went from the original Note 7 which I pre-ordered to S7 loaner to replacement Note 7 to finally the S7 Edge.