Do not disturb exception

[TimmE]

I noticed since updating Sense that my exceptions to Do Not Disturb keep getting removed. Anyone else notice this issue?

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[TWC42]

No problem here on my M7. Have you messed around with your contacts? Do you have few enough exceptions that you could delete them all and start over? Just a thought.

 

[TimmE]

I haven't touched my contacts. I only have one exception. The first time it happened I thought it was me. I added the exception back and it worked but a few days later I missed a call again.

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[TWC42]

Does that contact have multiple numbers, or do you have that contact listed two or more times with different numbers? Or do you have another contact listed with the same number. If you have Joe with his mobile number and his home number, and his wife Mary with her mobile number but the same home number, and your exception is for Joe, then when Joe calls on his home number, the phone doesn't know if it's Joe or Mary and may block the call.

 

[TimmE]

I see what you are saying but sadly no that is not the case. It's one solitary contact with a unique number. I've thoroughly enjoyed this feature since it's inception. I just can not understand why I'm having issues now.

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[rckymtntim]

Are you using a sound profile app that may be overriding your Sense exception?

 

[TimmE]

I thought that at first too but when I checked my exception list it was empty.

UPDATE: Since posting this it hasn't happened again.

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