noob here . . . what am i missing - how do i use the visual voicemail?
Just open the voicemail app. When you open it, there's even a voicemail message waiting for you that tells you how to use it.
Well, it acts like the iPhone's. Basically it allows you to see who called you, when, for how long, and lets you listen, pause, etc, without going through the pain-in-the-butt calling and clicking dialpad keys method. It's simpler.