Download Failed error on new update?

[Herman187]

Upon trying to download the update, I've gotten this msg. About 25 times now. What gives? Any suggestions?

 

[BattleSwine]

I had that Lastnight. got it fine this morning. I'm on the road and thought it was signal problems inside hotel. I think VZW wasn't ready for the demand. I woke up 0500 and the updated downloaded while went back to sleep. no issues with update so far.

 

[karmajack]

I got this a few times on my g/f's TB. Try switching to CDMA only, then search for the update. If it works and doesn't give you the error, switch back over to your normal preferred network type to increase the dl speed.

 

[Herman187]

So far nothing's working. Im not super worried, bc I honestly haven't had many, if any, reboots....and everything else is great. I'll just give it some time before i try to figure it out....see if it maybe figures itself out. Not like the updates anything drastic from what i've read.

 

[brandt.hutzel]

So far nothing's working. Im not super worried, bc I honestly haven't had many, if any, reboots....and everything else is great. I'll just give it some time before i try to figure it out....see if it maybe figures itself out. Not like the updates anything drastic from what i've read.

I have been having the same issue with the "Download Failed" error since last evening. I have tried everything, switching to CDMA only, WiFi, removing the battery, etc. I finally called Verizon this morning. The first Tech Support rep passed me on to a higher level rep after I told her everything I had tried. The second rep went through troubleshooting on my TBolt and said he was reseting things on their end. He said he also had reached out to HTC to see if anything was wrong on their end. After 30 minutes, and many failed attempts to download the update, the rep said HTC responded and said that their servers were being overloaded by all the update downloads and that the update was pushed out to too many people at one time. He also said HTC was trying to speed things up on their end. The rep told me to wait 24 hours and try to download the update again. He also said I could just keep trying .

 

[Herman187]

Thanks for the info, and putting in the time and effort to get whatever info/answer was possible.

 

[brandt.hutzel]

Thanks for the info, and putting in the time and effort to get whatever info/answer was possible.

Your welcome! Best of luck getting your download!

 

[Tywone]

Hmmm sounds like a typical Verizon passing the buck call to me. Call back in 24 hours.