Around 11 a.m. on 8/31 I got the software upgrade message and downloaded Android 2.2 . Since then the unit has been acting wonky, not allowing calls to be answered, weak cell and 3G connection but the worst part is the fact that it now screams "DROID" on startup. I called VZ and HTC. They blamed each other but neither could tell me how to stop it. Finally VZ agreed to send out a replacement phone. What a PIA. Upgrade = downgrade!