Droid Turbo 2 extremely slow charging

[rizzo710]

Mine started acting like this after the updatetoo.

 

[holtn]

Mine as well this is awful no charger is working via USB port and I dont really want to buy a wireless pad or wait for motorola to send me a new phone. Definitely must be related to the last recent update because ever since my phone has been acting funny and now will barely charge after a full night plugged in to my turbo charger it was only at 60%

 

[CLOSE YOU]

After the 6.0 update my mom has been experiencing slow charging on her Turbo 2. Last night she left it on the charger and when she woke up it was only at 30 percent. I tried a restart and it did not seem to help. So far it seems to be a software problem since it is right after an update, but there is a chance it could be a hardware problem that came at just the right time. I am thinking of trying a factory reset but I wanted to see if you guys have anything to add before I do so. Thanks in advance.

I have had 3 Turbo 2 phones, 2 returned to warranty and last one still using it. They seem to get a bad connection after unplugging and plugging in chargers like car and home. I now can only slow charge and it takes forever.... I am going to Verizon and buying the turbo wireless charge pad so I can get quick full charges again. Hope this helped!

 

[Trixietb76]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 72 hours. Thank you for allowing us to be of service to you. To access your question from our support site, click here
Subject
MOTOROLA MOBILITY | 170422-005270

Response By Email (Brian) (04/26/2017 02:40 PM)
Case ID : 170422-005270

Hi Theresa,

Greetings from Motorola. Thank you for contacting Motorola, We have receive and read you email. We are sorry to hear that your device is having a problem right now due to the latest update that you receive.

We are now working on this case and we will provide a big update on the phone on this coming May, Please wait for the new update that will come on your phone. Once you already update the phone in May just let us know if the issue still occur.

Please feel free to reply back on this email or give us a call at 800-734-5870 open Monday to Friday 7AM to 10PM CT, Saturday and Sunday 9AM to 6PM CT. Do not forget to mention the case ID that is associated in this email.

Sincerely,
Motorola Customer Care
Motorola Tech Support
Brian
Customer By Web (Theresa) (04/21/2017 08:44 PM)
this is turbo 2 number three. original quit charging, replacement had boot loop problem, replacement for the replacement was working fine till the nougat update hit. now my battery life sucks and i havent turbo charged since the update. i am in a rural area and am emergency on call for seniors life alert. a constantly dead phone that takes days to charge dosnt work. 2-28-17 updated to 7.0, factory reset 3-21-17 no improvement. Verizon will not trade me out to a different model phone. this thing is still under payment plan.
Question Reference # 170422-005270
Date Created: 04/21/2017 08:44 PM
Date Last Updated: 04/26/2017 02:40 PM
Status: Waiting on Customer

 

[Ema Seijas]

I too have had charging issues, until I realized that my only working charger (a car charger) was a Samsung fast charger... Tried my roommate's charger, lo and behold, no charging issues... Just ordered two.

 

[aviodwarf]

After the 6.0 update my mom has been experiencing slow charging on her Turbo 2. Last night she left it on the charger and when she woke up it was only at 30 percent. I tried a restart and it did not seem to help. So far it seems to be a software problem since it is right after an update, but there is a chance it could be a hardware problem that came at just the right time. I am thinking of trying a factory reset but I wanted to see if you guys have anything to add before I do so. Thanks in advance.

I am having the same issue with my car charger. I am using the factory charger but get an error message saying "slow charge use factory charger to charge faster' or something like that. It charges ok with the home charger but drops to 97% the minute I open it after charging. And yes, this did start after the 6.0 update and I cleared the cache.

 

[E Dolehide]

I know most likely this is long since dead...but I'd like to point out that in my experience with repairing Motorola smart phones is that they consistently have USB port quality issues. The fact that it seems like folks here aren't having issues with wireless charging, but are having slow charging problems with USB would be an indication that the charging port was/is the problem. I had that exact issue with a previous Motorola device ....and it was USB the charging port and replacing it resolved my troubles. Replacing the charging port for the device will more than likely resolve the issue for many of those listing issues with slow charging as well, I would hazard a guess.