That is definitely my feeling. What "update" were we actually provided? "It's not ready yet and we don't know when it will be" isn't updating anything. Funny how Microsoft used to be so much maligned and now they seem to be the stars because they are actually telling you when you will get an update. What a concept in customer service....letting people know what is happening. The mumbo jumbo and technical terms that don't really say anything like being in the "test lab" is extremely lame and insulting to customers who forked over 700 hard earned dollars for a flagship phone that is completely unsupported and all we are told is lies. A few weeks ago it "was with our partners" now it is in a lab. I call BS. There is something major wrong with the hardware or compatability. How about just being truthful. No way would they just let this go on and on if there weren't some major issue.
"What "update" were we actually provided?" That they're testing it. Testing is one of the stages it has to go through and they just let us know that it's in that stage.
"It's not ready yet and we don't know when it will be" They're testing it, how can they possibly know how long it will take to be ready? If they knew that, then they would have to know exactly how long testing will take. To know exactly how long testing will take, they would have to know, before they started testing, what parts will pass testing and what will fail. If they knew that then they wouldn't need to test.
"What a concept in customer service....letting people know what is happening" That's exactly what they did. What is happening is that they are testing.
"The mumbo jumbo and technical terms that don't really say anything like being in the "test lab" is extremely lame" What exactly would you like them to say? They're telling you what they're doing.
"a flagship phone that is completely unsupported" I got an update near the beginning of having the phone that increased shutter speed and made the pictures i took a bit better. I got an update that enabled Advanced calling which, for me, is a lot clearer than standard calling. I'm not sure how that is "completely unsupported"
"and all we are told is lies." What lies? I haven't heard any yet.
"There is something major wrong with the hardware or compatability." That's quite obvious. That's why it's being tested. To find out and fix whatever is wrong.
They're working on it. Maybe you want an update that is half baked and will gimp your phone, but most people don't want that and neither Moto nor Verizon want to push an update that will gimp our phones. They're giving us relevant updates. Just because a few people are asking for more sensationalized updates doesn't mean there is actually any other info to give out.