Dropping call on hold

[chevyman29]

Has anyone had a problem with not being able to put someone on hold to click over without it dropping ?
If I'm put on hold or put somebody on hold it always drops the call . And it's only my pixel 3 that does this. I've put my sim back in my s9 with no issues.

 

[mustang7757]

the one time I had a call and swapped over had no issue. so I'll have to keep a eye yet and report back .has this happened more than once?

 

[chevyman29]

the one time I had a call and swapped over had no issue. so I'll have to keep a eye yet and report back .has this happened more than once?

It happens every single time.
That's why I'm sure it's a pixel issue and not something to do with the other caller.
Whenever I put my sim back in the s9 it doesn't do it.
But literally every single time I place someone on hold after about 10 seconds it will drop the holding call.

 

[mustang7757]

It happens every single time.
That's why I'm sure it's a pixel issue and not something to do with the other caller.
Whenever I put my sim back in the s9 it doesn't do it.
But literally every single time I place someone on hold after about 10 seconds it will drop the holding call.

Have you tried any steps to correct it on the pixel ?

 

[chevyman29]

Have you tried any steps to correct it on the pixel ?

Like what ? I've not done a master reset but then again it's done it since it was new.
I may call Verizon and do some trouble shooting

 

[mustang7757]

Like what ? I've not done a master reset but then again it's done it since it was new.
I may call Verizon and do some trouble shooting

You can call Verizon, but put on safe mode see if it still happens, reset network settings in settings

 

[chevyman29]

You can call Verizon, but put on safe mode see if it still happens, reset network settings in settings

I may try the reset network settings I forgot about that

 

[mustang7757]

I may try the reset network settings I forgot about that

Ok , let us know

 

[Mike Dee]

It happens every single time.
That's why I'm sure it's a pixel issue and not something to do with the other caller.
Whenever I put my sim back in the s9 it doesn't do it.
But literally every single time I place someone on hold after about 10 seconds it will drop the holding call.

It's possible you have a device

 

[chevyman29]

Ok , let us know

Well tried the network reset and no luck

 

[mustang7757]

Well tried the network reset and no luck

Couple other suggestions
Try in settings the mobile APN reset to default and safe mode

 

[chevyman29]

Update ! The March update fixed whatever was causing my issue !
Thankfully I didn't do a factory reset like I was about to.

 

[mustang7757]

Update ! The March update fixed whatever was causing my issue !
Thankfully I didn't do a factory reset like I was about to.

That's great ...