Dud?

[bigdaddyshouseofparlortricks]

The day I received my S, the handset speaker was distorted 11/30. Called tech, told them of the issue, they said it would have to be looked at my authorized Sprint tech. With the holidays, I just went by today, and they told me I was over the 30 days, to please depart with $35. I was a bit shocked as it was documented 11/30 the day I received it, and there were a few days of holiday closure. Non the less, the battery sucks down, menu says stand by is using the most power? Multiple apps run, even after I kill the processes, they are back up and running ie (Bible). Tech says the phone does need replacing. I'm happy overall, but feeling a bit screwed by Sprint when I have 3 lines plus 4G home and am a Premier customer. Was told to send to LG, of course I'm without a phone then.

What issues are common on this phone?

 

[bigdaddyshouseofparlortricks]

was able to get another tech, they are sending a replacement free of charge. Renewed my faith in Sprint. Now how about some Gingerbread!

 

[cordell]

Sprint is normally pretty good with fixing/replacing phones, as long as they are within the 1 year warranty. I am on my 4th HTC Hero, in 10 months! It does take a little effort on the customers part to get action from them though, a few calls usually. Glad they got you taken care of. I am waiting for the UPS truck to bring my Optimus, HURRY! lol

 

[kcmookie]

Yeah, I am a big Sprint fan and used to work for them. I love the performance of the phone and of their 3G network, but hate having any kind of issues, billing etc. I have found the people on the phone are never of any real help and the people at the stores you have a 50-50 shot and someone helping you. They are paid for new activations and under a lot of pressure to do so, so it is in their best interest to 'get rid of you' as horrible as that sounds. At its core is the whole activation/commission structure. They figure they have you under contract for 2 years, so the only reason to really care about you is every 2 years. I guess it could be different elsewhere, but I have known 10-20 people that have worked for them over the years and it has always been this way, sad.