Same here. I even went into the AT&T store. They had no clue and spent an hour trying to figure it out. Even though the phone has a registered IMEI number it shows as 0. They even switched out the sim. Same issue. Told me to go to LG support and use the PC Suite tool and I could force the update. Downloaded everything but the LG software doesn't list the E980 as an option and won't recognize it. Great phone, but AT&T didn't carry them that long. Only thing I can think of is since is was offered for such a sort time, it fell through the cracks and no one made or kept up with support for it. Driving me crazy. Rooting make the phone to glitchy, not worth it. Wish we could find an answer.