Not trying to start a war but I know with Apple I can walk in their store with the EarPods and exchange it.
There's no Samsung Store and it a PITA dealing with (Rogers) my carrier. They wanted to ship it out, wait a few weeks and see if it's approved. Thank God I only had to deal with them once.
Good luck. OP, if you have a Samsung Store near by I would love to know how they handle it.