Errors from very first boot

[schwanks]

I posted in another thread (sry, not enough posts to link) earlier today regarding issues with my Nexus 6P getting updates. One reply made me think more about what I am seeing, so here is a dedicated post.

Since my phone arrived last week, I have received errors from the very first boot. On boot the first screen I received is the new Marshmallow boot loader check - "Your device is corrupt. It can't be trusted and may not work properly" as documented at Google (g.com/ABH). It boots OK and seems to work fine... at least until I attempt to run the November security updates which fail consistently. I continue get this message every time the phone boots.

I have absolutely not attempted any funky business with this phone - no rooting or any other hijinks. Has anyone else seen this out of the box? Thoughts on my potential courses of action... since it appears I can't update, I think I should return it. Not sure how that process will go... anyone done it yet? Thanks for your thoughts... I love the phone but don't want a $500 brick.

 

[z06mike]

Yes, you definitely need to call and get a replacement!

 

[pr627]

YES, return it. Even if you fix it now it may have issues with next update

 

[maxburn]

Personally I'd get the updated factory image from Google and flash that and see how that goes.

Totally within your rights to return it though.

 

[anon(847090)]

looks like your bootloader is unlocked or possible rooted.
it shouldn't be this way out of box

 

[schwanks]

I used the support function to call Google and they said they have heard of no such cases, but will RMA the phone. Unfortunately the link in their email to me does not work. I will pursue the replacement route and other than this hiccup the service so far has been quite good.

 

[schwanks]

Just to close the loop on this, Google replaced my 6P with a new one, and everything is just dandy. I got to test the device backup and restore feature and all my apps were automatically installed on the new phone. Very happy customer!

 

[Trigati]

Just to close the loop on this, Google replaced my 6P with a new one, and everything is just dandy. I got to test the device backup and restore feature and all my apps were automatically installed on the new phone. Very happy customer!

So far, everything I've seen about Google's Customer Service in this forum makes me happy. I'm not sorry I switched to the 6P and Project Fi at all.