I make lots of dumb, impulsive moves, and this is about one of them. In another thread here I talked about planning to move my family from AT&T to get a cheaper Sprint family plan and about getting them to get either the Epic or Evo to replace their iPhones. NOT- as in not a chance. While I could have forced it the next two years would have been living hell with 3 daughters complaining all of the time- life is too short. I was on Sprint already with the EVO, so if I was to cut costs I had to bite the bullet and move to a family plan at AT&T to join them. Thus, I had to replace my Evo with a suitable Android phone on AT&T (I have had all of the iphones over the past 3 years and wanted to stay on Android).
Enter the Samsung Captivate, part of the Galaxy S series... The beautiful super Amoled screen and the specs looked good. I threw caution to the wind and made the switch.
Dumb move. A mere 24 hours later I am arranging to port my number back to Sprint and to the EVO I miss. While the Captivate might be a perfect choice for many, for me it was awful. Here are just a few of the many things in that 24 hours I found out I just not live with:
1. The sensitivity of the buttons at the bottom (home, back, etc)- Sometimes they are easy to activate, but frequently I had to practically pound on some of them multiple times to get the desired result. I even took the phone back in the first few hours thinking it was just a dud, but the next replacement one was just the same, as were the other live ones in the store. It drove me crazy. By contrast, the EVO buttons are easily touched and always react like they are supposed to. Ignoring all my other comments below, this one single factor alone is a major reason for me to go back to the EVO. If an EVO did this I would change phones to something else.
2. Email- The stock email program is awful. Mail can't be moved between folders and the folder heirarchy is in a long line across the top of the screen. The program is almost non-usable for daily business use. Yes, I could get touchdown or others, but on the EVO the HTC email with the phone worked perfectly and great. Also, email was much slower on send or receive on the Captivate.
3. Browser- Text Reflow Takes an Extra Step- The one thing I really love on the EVO is the ability to text reflow to resize the text by simply pinch and zoom. On the Captivate they've added a whole extra step each and every time to reflow anything. You first have to pinch and zoom the section to the size you want. Then you have to double tap. This may not sound like much, but it adds up to a lot of extra effort in just a few short minutes of browsing and reading. Even the Dolphin browser could not eliminate this step. Also, on the EVO you can use text reflow to scale up a small, mobile formatted web page. This is not the case on the Captivate at all.
4. The AT&T Data Cap- With the EVO I could browse, stream and download to my heart's content and never give it a second thought about what I did, with no data cap. Not so on AT&T- I felt paranoid every time I decided to hit something data intensive I was adding numbers towards that 2GB limit (yeah, I know AT&T says 98% or so will never hit 2GB, but just moderate streaming could easily put one over the limit). I takes all the fun out of having the phone. I know this is not a Captivate issue, but it is part of the package you buy into to get one. My daughters don't have this issue on AT&T since they are grandfathered in on the unlimited plans with the iPhones, unlike those that get a new iPhone and plan there now.
5. Lots of services to pay for (an AT&T issue, but a part of the package)- A lot of the things Sprint adds on for free cost extra money on AT&T. The Captivate's program menu is loaded up with all kinds of things that you click on where AT&T is selling you additional features.
6. No visual voicemail- While not a deal killer, I would miss it.
7. The touchwiz interface- At least to me, it is really clunky and much slower than the Sense interface on the EVO. To do things on the Captivate often involved extra steps or the screens lacked the kind of effortless feel in moving around that one gets with the EVO. Also, it appeared much less customizable than Sense.
8. Earpiece Sound Level- The sound level for hearing when talking on the phone, while "adequate," was much lower than the EVO.
I admit the screen was nice on the Captivate, but I feel just as happy with the EVO's. Plus, although the EVO screen is only 0.3 inches bigger (I think), I really found myself noticing the difference in size, as petty as that may sound. Positively, the Captivate is much thinner and feels much lighter than the EVO.
However, at the end of the day (and meaning this literally), I knew the Captivate was not a match made in heaven for me. The phone had to go. I'd rather forego the savings of being on an AT&T family plan and keep my individual Sprint plan for my EVO. I am sure there are many Captivate lovers out there who disagree about the phone and that's fine because there will be features that are right for them. However, for me the EVO is the place to be. Before this experience I had also thought about getting a Samsung Epic 4G when it comes out on Sprint. Since it is a Galaxy S phone, however, given my very unhappy experience with the Captivate I would now be very unlikely to do so.