Exchange Active sync issue on wifi only

[miles4000]

I'm having a problem with Exchange active sync account using HTC mail app. When the screen goes dark, the mail app doesnt get any new email. I tested this on 3G and it works. I set the wifi options to keep wifi on during sleep always.

 

[meyerweb#CB]

Are you using an open WiFi network (one that doesn't have WPA type security enabled)? I have problems with my corporate EAS email on open networks, and assume it's a security configuration enforce by policy.

 

[miles4000]

Its on one of my corporate wifi networks. Basically a guest network. I'll try it at home later to see if the same thing happens.

 

[miles4000]

Works fine on my home wifi network. So I'm probably connecting to the wrong wifi network at work or its an EAS issue while on that work network.

 

[a_k_gano]

Hi,

I had the same problem.

Got it solved by resetting the APN settings.

Simply, I deleted the current APN settings and retrieved the operator default configuration. It worked with me.

Hope it helps.
Thanks,