I just picked up my new LG G5 (international unlocked version) today but the phone seems to have a real issue with the Facebook app.
The app isn't there upon installation, can find no sign at all (have done a factory reset). When I download it from the Play Store (Install being the only option, as if it's not on the phone), it installs as normal. However when I try to open it, 'Unfortunately Facebook has stopped'.
When I then go to try and uninstall, I can only uninstall updates or disable - the phone has decided the app is now a system app. When I try doing that, the icon then remains on the phone but is not actionable, says the app doesn't exist on the phone. It remains in the app menu though, with the version listed as 'version stub'.
What is causing this and has anyone else found this issue (I've searched but can find nothing)? Is Facebook typically pre-installed on the international version? It seems to me like the app is supposed to be there, and is sort of half there in the code somewhere, and when it is actually installed, the Play Store version is interfering with the pre-installed version and locking it up. I cannot get it to open at all. I've read in a couple of reviews that Facebook and Instagram both come pre-installed - neither are on my unit (Evernote is) but Instagram seems to open ok, despite behaving the same way upon installation (i.e. becoming a system app which I cannot uninstall normally from settings).
Am I going to have to send this unit back and ask for another or is there a workaround (I can't root as I need my banking app to work)? I know it's Facebook and a bit of a messy app, and I know I can use the webpage on Chrome but frankly I don't want to do any of that, I just want to use the Facebook app as normal.
Many thanks in advance.
The app isn't there upon installation, can find no sign at all (have done a factory reset). When I download it from the Play Store (Install being the only option, as if it's not on the phone), it installs as normal. However when I try to open it, 'Unfortunately Facebook has stopped'.
When I then go to try and uninstall, I can only uninstall updates or disable - the phone has decided the app is now a system app. When I try doing that, the icon then remains on the phone but is not actionable, says the app doesn't exist on the phone. It remains in the app menu though, with the version listed as 'version stub'.
What is causing this and has anyone else found this issue (I've searched but can find nothing)? Is Facebook typically pre-installed on the international version? It seems to me like the app is supposed to be there, and is sort of half there in the code somewhere, and when it is actually installed, the Play Store version is interfering with the pre-installed version and locking it up. I cannot get it to open at all. I've read in a couple of reviews that Facebook and Instagram both come pre-installed - neither are on my unit (Evernote is) but Instagram seems to open ok, despite behaving the same way upon installation (i.e. becoming a system app which I cannot uninstall normally from settings).
Am I going to have to send this unit back and ask for another or is there a workaround (I can't root as I need my banking app to work)? I know it's Facebook and a bit of a messy app, and I know I can use the webpage on Chrome but frankly I don't want to do any of that, I just want to use the Facebook app as normal.
Many thanks in advance.
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