Facebook app saying can't connect

[neptunesgirl]

I updated my Galaxy S6, it's now Marshmallow 6.0.1. Ever since the update Facebook will not work.

I have Force Stop, clear the cache and re-updated it. It will work one time after I do all of that and then stop working by saying, "Can't connect right now, check settings".

Everything else seems to be working just fine. I have checked my settings, and they are correct. This happens both when it's on WiFi or mobile data.

Any ideas?

 

[B. Diddy]

Welcome to Android Central! Did you clear the app cache or the system cache partition (https://support.t-mobile.com/docs/DOC-21095). Also, did you Clear Data from the Facebook app in the App Manager?

 

[neptunesgirl]

Yes, I have cleared the data and the cache. It then works one time, but then stops working after that.

 

[hmyers2]

I am having the same problem. I can get on to Facebook but when I try to open a profile especially it says that it is not available and to check the settings. The settings are fine as well. My voicemail won't work either. It keeps saying that voice mail is having a problem and to call an 800 number and to give them the code of 9007.I called and they didn't know what I was talking about and couldn't help me. Now what?

 

[Vampy]

I have facebook and a few other apps, such as instagram, that will randomly say they can't connect or connection not available as well. Sometimes closing the app and opening it back up works other times i have to turn wireless off and back on.

 

[neptunesgirl]

Yes, I have noticed that voicemail is an issue too. This has been a bad update.

 

[Jimmy Le1]

FB app never works for me ..
I get to FB by internet .. works beter that way .

 

[Bsmith289]

I updated my Galaxy S6, it's now Marshmallow 6.0.1. Ever since the update Facebook will not work.

I have Force Stop, clear the cache and re-updated it. It will work one time after I do all of that and then stop working by saying, "Can't connect right now, check settings".

Everything else seems to be working just fine. I have checked my settings, and they are correct. This happens both when it's on WiFi or mobile data.

Any ideas?

My S6 is doing the same with Facebook & other apps. Voicemail won't work. Phone is garbage after the 6.0.1 uplate. I cannot stand the update. Making me want to go back to iPhone.

 

[lucianus_luciferus]

disable power saving

 

[trekgraham]

Same on my note 5

 

[DVRSlave]

I updated my Galaxy S6, it's now Marshmallow 6.0.1. Ever since the update Facebook will not work.

I have Force Stop, clear the cache and re-updated it. It will work one time after I do all of that and then stop working by saying, "Can't connect right now, check settings".

Everything else seems to be working just fine. I have checked my settings, and they are correct. This happens both when it's on WiFi or mobile data.

Any ideas?

I have the exact same problem plus a few others and all are caused by turning on power saving.

 

[trekgraham]

I didn't realize that I turned power Savings mode on, hit it by accident

 

[mattmcd31]

Same here following

I updated my Galaxy S6, it's now Marshmallow 6.0.1. Ever since the update Facebook will not work.

I have Force Stop, clear the cache and re-updated it. It will work one time after I do all of that and then stop working by saying, "Can't connect right now, check settings".

Everything else seems to be working just fine. I have checked my settings, and they are correct. This happens both when it's on WiFi or mobile data.

Any ideas?

 

[1upon]

I have the exact same problem plus a few others and all are caused by turning on power saving.

I've had power save mode turned on on every phone I've owned since it was an option, and only had this issue after the update everyone is experiencing. Still, I decided to turn it off as you suggest, and it did nothing. Been dealing with the problem for 3 months.

 

[kandice292]

I've had power save mode turned on on every phone I've owned since it was an option, and only had this issue after the update everyone is experiencing. Still, I decided to turn it off as you suggest, and it did nothing. Been dealing with the problem for 3 months.

Same here. On my S6 since April at least and now same issue with brand new S7.

 

[lucianus_luciferus]

you should contact the facebook app developer

 

[Peter Moineau]

Same here. On my S6 since April at least and now same issue with brand new S7.

Some apps just hate optimization, facebook is one of them. Go into settings, battery, battery usage, more, optimize battery usage, click the dropdown, select all apps, turn it off for any app that is problematic. Worked like a charm for me.

 

[Taj786]

Turn on "Links Open Externally". This can be found inside Facebook app settings. This should help most folks experiencing this issue with Facebook app. Good luck

 

[RafaPyP]

disable power saving

Yep, this fix it for me. Thanks!

 

[Di Williams]

My facebook app will not connect to internet - wifi or mobile data....message reads sorry unable to log in please check internet connection...this happened after facebook did an upgrade....can anyone help - I have turned mobile on and off, uninstalled and installed facebook, cleared cache etc...same thing happened to husbands and sons fone aswell....