Well, that was more involved than I expected. I wasn't in a hurry, but it took several instances of Chat and phone support to complete my transfer when the website failed. I have two lines, one was a RAZR on unlimited the other was a BlackBerry on a 2GB plan. So, I moved the upgrade to the BB and got a Maxx. I then tried to activate a dumb phone on the limited line with no success. I tried to reactivate the BB with no success. I used a chat window and the rep was able to do it. Unfortunately, I didn't have the dumb phone on me. So, I had my sister finish the activation. Got home, tried to activate the Maxx on my unlimited line, and it told me my SIM was not compatible. Contacted Chat again. Chat rep had the same issue. Called customer support, they couldn't do it either. Got tech support on the line and they were able to activate it finally, although it took 30 minutes for it to work after they were finished.
I'm not really upset. It's no big deal, just wanted to relay what experience I had in case others had a problem moving their new Maxx over on their own. The alternate method would have been to go to a corporate store and get a new SIM to reactivate the Maxx, but not being able to activate a new phone on the limited line myself was weird. Website just gave me a blank screen when I tried to complete the activation.
I'm not really upset. It's no big deal, just wanted to relay what experience I had in case others had a problem moving their new Maxx over on their own. The alternate method would have been to go to a corporate store and get a new SIM to reactivate the Maxx, but not being able to activate a new phone on the limited line myself was weird. Website just gave me a blank screen when I tried to complete the activation.