Finger print option not showing my phone redmi k20 pro

[Android Central Question]

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[B. Diddy]

Welcome to Android Central! Did you get the phone directly from Xiaomi or some reputable retailer, or from some random online seller? If the latter, there's a decent chance it's a knockoff phone.

Does it show up in Safe Mode? https://www.getdroidtips.com/how-to-boot-xiaomi-redmi-k20-into-safe-mode/

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html