Fingerprint ID disspear from settings

[Youssef Elmajbri]

Hi,
my problem is the fingerprint ID disspear from settings, So I try to : reset twice, factory reset but nothing change still missing.
any solution???

 

[B. Diddy]

Welcome to Android Central! Which phone? Is it encrypted, or are you using it for a secure company email account?

 

[Youssef Elmajbri]

This all information
just simple use
not encrypted

[image deleted by Mod]

 

[B. Diddy]

Sorry, I deleted your screenshot since it included your IMEI, which is sensitive data.

Is the phone still under warranty? If so, contact Huawei.