F'n Verizon Bait & Switch! DO NOT CANCEL YOUR PRE-ORDER

[LazrRocketArm]

Actually the reps do know whats going on, Just because there is a few out there doesn't mean the rest are the same. I love how people on here consistently bash vzw reps. Like most companies, theres over 100,000 employees and unfortunately you cant make every single one understand how things work and some just dont give a , But just because those few are idiots, doesn't mean the rest are.

Idk what you guys are dealing with as far as vzw reps, but AT&T reps know nothing as well. Not saying ANY are idiots, just uninformed and out of the loop.


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[dpham00]

Actually the reps do know whats going on, Just because there is a few out there doesn't mean the rest are the same. I love how people on here consistently bash vzw reps. Like most companies, theres over 100,000 employees and unfortunately you cant make every single one understand how things work and some just dont give a , But just because those few are idiots, doesn't mean the rest are.

well then I must just have bad luck since I have been lied (or if you prefer, told something that isn't true) on multiple occasions.

 

[Joe the Insider]

well then I must just have bad luck since I have been lied (or if you prefer, told something that isn't true) on multiple occasions.

Lied too? Why would a rep lie to you, it doesn't benefit them, it only makes things worse. Understand that Verizon just went through a big change with plans and what not and there is grey area's when it comes to these sort of things. What i don't understand is why you even needed to get confirmation from them anyways? Verizon stated that AFTER the 28th any upgrades would remove the unlimited data plan. If you cancel your pre order and re order now, CLEARLY its after the 28th and you would lose it. That is how the system is going to see it. Its not like you did an exchange, So once again i ask, Why did this not occur to you?

Losing unlimited isn't the end of the world, It's how things are going to be.

 

[Joe the Insider]

They also clearly told me on the phone that I would have the unlimited data plan with the new order.

I also asked about exchanging it in the store and was told that wasn't possible for an online order. I'm now wondering if that's correct or not, but that was my first question. The lesson is not to trust the reps I guess.

There are always going to be bad employees, but the work around is horrendously complex. Based on the initial response, it doesn't seem like Verizon wants to hold itself accountable for the actions of its employees. In any case...maybe I'll stop someone from making the same mistake. Their order system is very rigid and doesn't allow them to easily make changes for issues like this. Even when they're the ones that cause the problem.

Any order's online can be exchanged or returned in store. Keep in mind that if you are exchanging for a different phone or color, You'll pay a $35 restocking fee and the only way around that is for the same model and color. So if you pre ordered the white model and go into the store, you CAN exchange it for a different color, but the restocking fee will apply.

One thing to be mindful of when doing this, When they do the exchange the system may drop the unlimited plan and add a usage based plan, Have them take a look at that when they do the exchange and make sure you are able to keep it when this happens even if it means asking for a manager. The systems have been updated to drop unlimited in many cases and i wouldn't be surprised if doing a exchange may prompt this.

 

[kilofoxtrot]

well then I must just have bad luck since I have been lied (or if you prefer, told something that isn't true) on multiple occasions.

So.. if I ask you what time it is, and you tell me its 2:30 (without checking your watch/clock/phone) but in reality its 2:45, you just lied to me????

You cant lie unless you know the truth first.... and thats the point, many reps of many large companies dont know the truth to begin with.

 

[albertdc]

So.. if I ask you what time it is, and you tell me its 2:30 (without checking your watch/clock/phone) but in reality its 2:45, you just lied to me????

You cant lie unless you know the truth first.... and thats the point, many reps of many large companies dont know the truth to begin with.

Not to be argumentative, but I love this example. I understand what you are saying, and agree to some extent. But, at the same time, I would say that "Yes" I just lied to you because I told you a time without knowing the real time and said it as if I knew the correct answer. If I said, "I am not sure, but would guess it was 2:30", it would be a different thing. A lie of omission is still a lie. If you don't KNOW the answer to something, but emphatically give an answer as if you knew, that is still a lie, IMHO. (And, yes, all opinion, I know! ...)

As a correlate: I am a physician and have often believed that the scary doctor is not the one that the doesn't know everything but is at least aware of what he does and doesn't know, but in fact is the one that THINKS he knows everything even though he doesn't.

 

[strtgng]

In order to lie to you or anyone else the rep would have to know the truth first. Hence the term lie. They have no clue what the truth is and are often more misinformed than their customers. This goes beyond Verizon... way way beyond Verizon.

99.99% of the time lying isnt the case... its a case of ignorance of the individual rep complicated by company whose left hand has no idea what its right hand is doing.

Agree 100%. This wasn't bait and switch or lying - just incompetence from an uncaring or untrained associate.

 

[Wnrgway]

Thanks everyone for the input. We won't all agree, but that's life I suppose. I shouldn't have used the term bait and switch, although that's what it felt like at the time and I was a little angry that such an insigificant change led to what happened.

This wasn't intentional. The original rep just wasn't listening or needs some additional training as I tried to be as specific as possible.

Executive support reviewed my e-mail and it looks like the issue will be resolved. Like I was told originally, they will revise the data plan once the phone is active. The second CSR know what she was doing and documented my file accurately. Props to her!

 

[YeomanDroid]

Check, double check, and triple check with Verizon. And get names of those you talk to.

I tried getting names, all I got were first names and that's it. No call back numbers for supervisors or managers. My wife is a victim of Verizon's bait and switch with the new Samsung Galaxy III phone. She was promised to be reverted back to her unlimited data plan but that promise was never fulfilled. No surprise. Upon talking to the supervisor named "Bill" who's Verizon ID number is V0GOB13 (allegedly) I was infuriated that he was trying to give me a sales pitch on which data plan would work best for my wife instead of working on resolving this issue and getting her back to her promised unlimited data plan. I asked for his manager's name and phone number and instead only got her name of Sherita, no last name and no phone number even when I insisted on getting a number and last name. I can understand not giving the last name, but to deny providing a long time loyal Verizon customer a phone number which is going to be screened anyway is just absolutely ridiculous.

I will be contacting the Better Business Bureau as well the Federal Trade Commission on what Verizon is doing to her. If anybody is in a similar situation, we want to hear about it because Verizon is clearly taken advantage of its long time customers and its time to stop their deceitful tactics. If there is a class action lawsuit brought against Verizon I would not be surprised.

 

[Tarpit_Carnivore]

FWIW sales reps are usually the least in the know about anything beyond what we see on the Verizon page. If you need to do anything account related it's always better to just call customer services and try to get to a CSR. The CSR works more closely with the supervisors and is aware of policies and options for the customer. This just happened with me yesterday when trying to get my upgrade moved up. My 4 month upgrade is December but I figured why the hell not, the sales rep on chat could not do a single thing and admitted as much. The CSR I got had an option for me within 5 minutes of calling.

Probably the single biggest thing you can do is when you speak with any of these people is to ask them to make notes on your account about anything you discuss.

 

[dpham00]

Have you tried to email Dan Meade yet?

Going through bbb, in my experience, will take some time, and you may want to try to contact an executive first.

I tried getting names, all I got were first names and that's it. No call back numbers for supervisors or managers. My wife is a victim of Verizon's bait and switch with the new Samsung Galaxy III phone. She was promised to be reverted back to her unlimited data plan but that promise was never fulfilled. No surprise. Upon talking to the supervisor named "Bill" who's Verizon ID number is V0GOB13 (allegedly) I was infuriated that he was trying to give me a sales pitch on which data plan would work best for my wife instead of working on resolving this issue and getting her back to her promised unlimited data plan. I asked for his manager's name and phone number and instead only got her name of Sherita, no last name and no phone number even when I insisted on getting a number and last name. I can understand not giving the last name, but to deny providing a long time loyal Verizon customer a phone number which is going to be screened anyway is just absolutely ridiculous.

I will be contacting the Better Business Bureau as well the Federal Trade Commission on what Verizon is doing to her. If anybody is in a similar situation, we want to hear about it because Verizon is clearly taken advantage of its long time customers and its time to stop their deceitful tactics. If there is a class action lawsuit brought against Verizon I would not be surprised.