HELP!!! I turned the screen of my s5 on and i found that i was stuck on the alternative password screen. I can't go back and i can't remember my alternative password. SO i am stuck on my alternative password screen. I am really quite worried as to how i will get my phone of the alternative password screen.
Forgot my Alternate Password...
- Thread starter foampro
- Start date
I've just reset my password on my s5, follow these steps, 1. turn your phone of . 2. turn it back on at the same time hold the volume, home and the on/off buttons at the same time , the phone will go into android mode , scroll down to factory settings and follow the instructions you will get your phone back, but you will lose some personal data. It may be a good idea to remove the sim and sd cards. good luck.
How do u change the alternate password I been trying to do it for two days now
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I had the same problem. I deleted my fingerprint and create a new one and I changed my alternative password. It is easier than sign in with your Google account.
It seems there are TWO issues here, on resolved the other one not. The first issue is the phone being locked with the fingerprint sensor, to get past this you use ADM, issue resolved. The 2nd issue, which I also have, is that you are NOT locked out of your phone, you simply cannot change, delete or access the fingerprints registered. When trying to access the fingerprints you ONLY have 2 choices, either enter in an alternate password (it's "backup" password on my Note 4) or swipe your fingerprint, that's it. So the people with the 2nd problem have no solution.
Hallo Darylene! I have the same problem as you - both mobile data and wifi are turned off on my phone so the ADM location service is not working for me. So now I'm locked out and don't remember my alternate password. Did you manage to solve the problem? And if so, how? Thanks, John
This is in response to an old post but when you "long-press" a fingerprint you won't see a dialogue type screen. On my S5 it just makes a trash can icon show up at the top of my screen. Clicking that removes the fingerprint.
Posted via the Android Central App
Posted via the Android Central App
This post helped me. I was freaking out at first, but I removed my fingerprints registered, I had 3 of them, then I turned off any lock screen options. Once I did that, I went to settings,factory reset phone. That was it. Now I can start from scratch and re install good software to my phone. Yaya. Thank you.
Im doing like you said but I didn't turn on my Wi-fi or my location. So Google cannot locate my device, right? Then I still cannot change my password. What should I suppose to do? T_____T For now, I only know my Gmail password. 
I just followed the instructions with Google Device Manager, clicked Enable Lock and Erase, click 'Lock' - then select Password... Upon success, I went to my phone, entered this same, new password and i'm back in!
Thank You Thank You Thank You !!!!!!!
Thank You Thank You Thank You !!!!!!!
Easy had that happen to me... Just go online to android device manager log in with your google log in wait till it locates your phone u then click to lock your device it asks you for a new password. It over rides whatever password or lock feature u have on it. Then you get phone type the new password and boom problem solved
You're the man... Or woman... Either way the advice you have worded perfect and was super easy. Thank you
Allowed access to the device, but this hasn't altered the Alternate Password & I'm back to square one!
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