It saved two fingerprints but now does not recognize them. Can't add new prints either. I'll get the vibration in touching the sensor but no input at all to set up a new print.
FPS Defective
- Thread starter IHateMyTreo
- Start date
Morty2264
Ambassador
- Mar 6, 2012
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Does this issue happen in Safe Mode? Perhaps try turning your device off and on again, to see if it was a glitch. Was the rear fingerprint scanner working beforehand? Are you using a case on your device that could be interfering with the fingerprint scanner? It's a long shot, but you never know!
- Feb 6, 2017
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Spoke to TMo and they replaced the phone in a day. However, the new one is suffering from the same poor detection and response. The tech said that they are getting a lot of reports of FPS problems, that Google is aware of it and working on a fix. I'll believe it when I see it. ;-)
I've noticed mine to be a little pickier about the fingerprints. If there's ANY hint of extra moisture it seems like it's not reading right.
Rukbat
Retired Moderator
- Feb 12, 2012
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The Google FPS is also finicky about very dry skin, which happens in the winter. (I was ready to return this 2 in December 2018 - went the rounds with 4 replacement phones, all "defective". When the weather warmed up a bit (25°F is a bit unusual for the sandhills of NC), the FPS started working fine again.)
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