Fragmentation at its Best

[mattg67]

Ok I'm not sure from your posts so far if you want help or just want to vent (which is fine) but from what I can tell it looks like Best Buy screwed up and gave you the T-mobile variant which would explain why you got the ICS OTA which Google pushed awhile ago, and as I stated the i9020XXKi1 number you posted earlier is your baseband not the model number which as far as I can tell is for T-mobile. Seems to explain why you don't get service when you pop in your ATT sim. If you could look under your battery and find the model number you will most likely find the answer.

 

[Ry]

Ok I'm not sure from your posts so far if you want help or just want to vent (which is fine) but from what I can tell it looks like Best Buy screwed up and gave you the T-mobile variant which would explain why you got the ICS OTA which Google pushed awhile ago, and as I stated the i9020XXKi1 number you posted earlier is your baseband not the model number which as far as I can tell is for T-mobile. Seems to explain why you don't get service when you pop in your ATT sim. If you could look under your battery and find the model number you will most likely find the answer.

But he should have at least got EDGE connectivity.

Sent from my DROID BIONIC using Android Central Forums

 

[Ry]

Sure. We can do it again.

I bought a Nexus S from Best Buy. I am an ATT customer.

ATT stated that they are not going to do an OTA to ICS.

They also said that rooting the phone voids the warranty.

The Nexus S was at one point the flagship phone. Said to get the next operating system before all others.

Clearly this is not the case.

Best Buy cannot do system updates, nor any software support.
The Nexus S is not supported by ATT. So they do not either.
It is not like you can call Google and ask for help.

Recently my phone was returned to Best Buy for service (soup spill). I got a new phone Nexus S from Best Buy. Put in SIM, this new phone updated to ICS. Then promptly stop having any bars or any radio transmission at all.

So, my carrier is not doing software updates. My vendor is not doing software updates. And Android does not have access to my phone.

The Nexus S, in this regard is a total failure for me.

I liked the phone for the year that I owned it. But, the inability of Android to have any sort of coherent or supported delivery model, that is a massive failure.

Forgive me if you mentioned this already, but is there any reason why you just don't go back to Best Buy to get it swapped out for another one?


Sent from my DROID BIONIC using Android Central Forums

 

[mattg67]

But he should have at least got EDGE connectivity.

Sent from my DROID BIONIC using Android Central Forums

Maybe I'm not well versed on GSM, but I have seen post from people that flashed the OTA to ATT models and and lost all connectivity. So I figured an ATT sim won't work in a T-mobile model I could be wrong tho. Given what he has explained so far that's all I could come up with lol.

 

[carracerz14]

If you love the way apple does it so much, then get an Ijunk. Or just root your phone and flash a rom. It doesn't matter if it voids your warranty, there's always a way to make it stock again.

Sent from my RAZR MAXXIMUS!!!

 

[webb3201]

This is a prime example of why Apple has been so successful at the phone game. Being able to cut the carriers out of the customer satisfaction loop is a key. The vast majority of android users do not want to learn how to unlock,root and flash a phone. They buy a phone and then are subject to disjointed experience if help is needed. My Nexus S (from play store running AT&T ) went belly up when Google pushed the wrong radio in an OTA. If I had not been able to tinker, I would have been up a creek with no help from Samsung, AT&T or Google for a phone under warranty.

For the vast majority of us in the forum, we can buy any phone we want, root, flash and enjoy. Unfortunately we are a small group of outliers that does not represent the majority of users.