Hey all. Just wanted to share a story with ya about how I got my Incredible. Gonna try to keep it short, as most Eris owners understand about all the false 2.1 update rumors. I purchased the Droid Eris in December. When I did it was between that and the Moto Droid, and as much as I like the features of the Droid, It was just too ugly for me. Another story for another time, just my personal opinion.
When I got my Eris, I did it with the understanding that it would be getting the 2.1 update soon(January I was told). The end of Jan. rolled around and no update. I was still in my 30 days so I called and asked. This time I was told it was almost ready for release and would be out in early to mid Feb. Ok i can wait.
April rolls around, and still no update. By this time I'm pretty pissed off that my device is being crippled. It can't do what it's capable of = crippled IMO. Again, another debate for another time. So now I started email people. HTC, Vzw, HTC, Vzw. Keep getting the usual run around. Blah blah then end of life for Eris story hit and I'm still very unhappy.
So this is where it gets interesting. After exchanging emails with tier 1's at VZW's CS, I sat down, composed a well-thought out, professional sounding letter(no swearing, didn't mention class action anywhere, politely stating my concerns while showing I was angry). At the end of the letter I added something along the lines of " I understand if you do not have the information to, or cannot address my concerns in more detail. If that is the case, I would like to formally request you forward this message or get me in touch with someone who can. I don't care if it is customer service, a developer, or the CEO........ blah blah more of the same. I also think that if no one is able to address the 2.1 update for the Eris, you should replace my device with something that is capable of what I was promised."
Ok to make a long story less long or TL;DR version: I got a call from a lady that was from the Internet Response Team. She was very excellent and stated that she could see how upset I was and She would send me a Moto Droid. Then said, "or you know we have the Incredible coming out in a few weeks. I know your tired of waiting but if you wanted to hold off a little longer, I can send you one of those.
Now I didn't know if I would have to pay a small restocking fee or w/e so but then she said "of course this will all be at no charge to you". Since I wasn't technically eligible for an upgrade, she couldn't put me in for a pre order, but yesterday morning she keyed it in for overnight shipping(no charge for me again) and I got my Incredible this morning and love it. I really liked my Eris and this is very similar, just everything is X2 lol.
Again sorry for making this so long, but had to for a couple reasons. So people believe me(tho I dont really know why I care), and also for people to take it seriously I guess. Realize that, obviously, Vzw is not going to replace every Eris with an Incredible, if you are persistant, and polite, you may get lucky like I did. Ok good luck all, and goodbye Eris forums!
When I got my Eris, I did it with the understanding that it would be getting the 2.1 update soon(January I was told). The end of Jan. rolled around and no update. I was still in my 30 days so I called and asked. This time I was told it was almost ready for release and would be out in early to mid Feb. Ok i can wait.
April rolls around, and still no update. By this time I'm pretty pissed off that my device is being crippled. It can't do what it's capable of = crippled IMO. Again, another debate for another time. So now I started email people. HTC, Vzw, HTC, Vzw. Keep getting the usual run around. Blah blah then end of life for Eris story hit and I'm still very unhappy.
So this is where it gets interesting. After exchanging emails with tier 1's at VZW's CS, I sat down, composed a well-thought out, professional sounding letter(no swearing, didn't mention class action anywhere, politely stating my concerns while showing I was angry). At the end of the letter I added something along the lines of " I understand if you do not have the information to, or cannot address my concerns in more detail. If that is the case, I would like to formally request you forward this message or get me in touch with someone who can. I don't care if it is customer service, a developer, or the CEO........ blah blah more of the same. I also think that if no one is able to address the 2.1 update for the Eris, you should replace my device with something that is capable of what I was promised."
Ok to make a long story less long or TL;DR version: I got a call from a lady that was from the Internet Response Team. She was very excellent and stated that she could see how upset I was and She would send me a Moto Droid. Then said, "or you know we have the Incredible coming out in a few weeks. I know your tired of waiting but if you wanted to hold off a little longer, I can send you one of those.
Now I didn't know if I would have to pay a small restocking fee or w/e so but then she said "of course this will all be at no charge to you". Since I wasn't technically eligible for an upgrade, she couldn't put me in for a pre order, but yesterday morning she keyed it in for overnight shipping(no charge for me again) and I got my Incredible this morning and love it. I really liked my Eris and this is very similar, just everything is X2 lol.
Again sorry for making this so long, but had to for a couple reasons. So people believe me(tho I dont really know why I care), and also for people to take it seriously I guess. Realize that, obviously, Vzw is not going to replace every Eris with an Incredible, if you are persistant, and polite, you may get lucky like I did. Ok good luck all, and goodbye Eris forums!
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