FYI 3G and 4G Is Down Nation Wide

[potatolover1102]

Have never lost 3g?? Didn't even know this was happening until I just opened Twitter lol.

 

[JakesPrePlus]

Have never lost 3g?? Didn't even know this was happening until I just opened Twitter lol.

You're very lucky. I noticed that mine was gone when I tried to use it when I woke up this morning.

 

[l0stinaz]

I got a 1 time $25 credit!!! Woo hoo! I guess i can call in tomorrow and try again..

 

[racermech]

I was on 3g, but went to lunch lost 3g and am now stuck at 1x. This is in Fontana CA. Data is kinda sorta working. No emails but I could get on yelp and check in.

Might call up when I get home and complain, this is say 2 of my phone and now I have no service...blah blah blah. Do you call customer support, or tech support?

 

[rlee1027]

I can't believe you accepted that...it's an insult.
They tried offering my back the same 'prorated amount' of $1 and I basically told them to go screw themselves.
I haven't been that offended in awhile actually.

Escalated it to a supervisor and told her how insulting it is to offer a $1 credit to a customer who over the life of the contract will pay close to $2,000.
10 minutes later and she offers me half the month so I ended up with a $15 credit.

For anybody interested, I'm a new customer and just got my TBolt from Amazon yesterday.

I'm still in shock that a customer support rep pulled up my account, saw that I signed a brand new two year contract just yesterday, and had the nerve to offer me a $1 credit.
I almost disconnected the line right then and there.
Forget the network outage, as someone who works at a software company, I can understand these things.

But I would rather you take a dump on my chest and insult my mother than to offer me a $1 credit...what a slap in the face.

i guess youre right. honeatly I wasn't really mad more like I wanted to see if I could even get some credit at all. I should've done what you did and just *****.

sent from my thunderbolt

 

[nerdydesi]

I can't believe you accepted that...it's an insult.
They tried offering my back the same 'prorated amount' of $1 and I basically told them to go screw themselves.
I haven't been that offended in awhile actually.

Escalated it to a supervisor and told her how insulting it is to offer a $1 credit to a customer who over the life of the contract will pay close to $2,000.
10 minutes later and she offers me half the month so I ended up with a $15 credit.

For anybody interested, I'm a new customer and just got my TBolt from Amazon yesterday.

I'm still in shock that a customer support rep pulled up my account, saw that I signed a brand new two year contract just yesterday, and had the nerve to offer me a $1 credit.
I almost disconnected the line right then and there.
Forget the network outage, as someone who works at a software company, I can understand these things.

But I would rather you take a dump on my chest and insult my mother than to offer me a $1 credit...what a slap in the face.

I suppose the reasoning is that you pay $29.99 a month for the data plan ($44.99 if you want corporate email). Because its been down for a day, they thought of giving you that pro-rated amount back. Working at VZW Tech Support, I sure wouldn't want to get somebody like you on the phone.

I hope this problem is fixed before I get back in the office tomorrow. My job is hard already without a stream of angry customers due to an outage.

The other reason that rep proposed such a small credit is that the more credit each individual rep gives, the worse it looks on our monthly performance reports. We are only supposed to give a certain amount of credit per month to not have our performance lacking and suffer from disciplinary actions. We also have to do things like upgrade at least 5 customers per month to a new device, take at least ~22 calls per day, etc. Same if a rep disconnects a customer, it looks bad on our performance chart, so they'd rather transfer it to somebody else to do it if they can.

It is hard when you, the little rep, are stuck between the angry customer and the angry management. At least tech support is far better than customer care, far less angry customers due to high bills and whatnot.

 

[HazedNInfuzed]

I suppose the reasoning is that you pay $29.99 a month for the data plan ($44.99 if you want corporate email). Because its been down for a day, they thought of giving you that pro-rated amount back. Working at VZW Tech Support, I sure wouldn't want to get somebody like you on the phone.
/QUOTE]

The reason that this scenario does not work on an actual practical level is because not only do I have to pay them for the data package, I have to pay them for my minutes too (+$40).

I also have to pay this for 2 years, not 1 month.
Therefore, because I'm in a contract to pay Verizon close to $2,000 over a 2 year span..the whole "$1 a day" thing is trivial because even though that is what I technically pay on a daily basis, I'm not paying Verizon for daily data..I'm paying them for 2 years worth.

My time alone (in this case, a 30 minute phone call while I was at work) is infinitely more valuable to me than $1.

If this is protocol for Verizon Reps then I feel really bad for you guys because there is no way you could pay me enough to tell a customer that I will credit their account $1 when they will have paid $2k by being a customer.
I don't work in the wireless industry, but my company does work off monthly subscriptions and we would be out of business if we treated our customers this way.

"Yeah, I'm sorry that our servers went out and you were unable to do any work today. Tell you what, since our server has only been out for one day, I will credit your account $2.50. Surely, that will make up for the time you've lost."

 

[jammin1]

Iam in brooklyn in a strong 4g area and still have the same 1x problem.... its been like this since midnight of lastnight..smdh....between this and my ps3 not working the price n patients i have for technology is unbelievable!!!

 

[AZDROIDX]

Just got 4G back in the PHX area!

 

[anon62607]

What number do you guys call to report the problem and get a billing credit? Additionally, I'm going to ask them to blank out their 4G coverage map.

 

[Notrega]

I will just leave this here -

Verizon 4g LTE outage - We Want Answers - Wall | Facebook

 

[Notrega]

Just got 4G back in the PHX area!

Rub it in why don't you...

 

[potatolover1102]

Well I spoke too soon earlier. Turning on wi-fi ruined it for me!!!

 

[AZDROIDX]

Rub it in why don't you...

, funny how at work in Chandler, AZ. I have 4G but my cousin in Phoenix says he still doesn't?! Oh well, I'll keep rubing it into him. Although I leave work in an hour, I'll be checking signal driving from Chandler to Glendale, passing Tempe and Phoenix on the way. Curious to see how that goes?!

 

[racermech]

3G just came back on at work. Did a quick speedtest and my download was over 2mbps.

 

[paintdrinkingpete]

Strange. My indicator still reads "1X", but when using Internet browser, pages definitely load at a speed more similar to 3G/4G; however if I try to update any apps they just time out unless I turn WIFI back on.

Washington, DC

Update: Maybe just wishful thinking on my part... Speedtest shows just 128kbps down. Browser pages do seem to load fine, only slightly slower than usual. Apps/syncing definitely dead in the water still.

 

[moosc]

not just thunderbolt any 4g device. my mifi isn't working called VZW its nationwide with slow roll out fix so to not crash the system.

Sent from my DROIDX using Tapatalk

 

[mavd]

we just called and they tried to blame it on a local tower being stuck by lightning. must've been one heck of a strike to knock out the whole nation ;-)

 

[Atomic_Monkey]

I'm in a 3g area and only getting 1x

 

[scott750]

I should have read these thread here in the forum instead of calling VZW tech support first. Lol. But doing the ##778# and changing the rev. A helped me get my 3G back until its fixed.