galaxy A8 plus

Lemnga

New member
Jun 25, 2018
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I bought this phone in Dubai recently an I am in Tanzania -East Africa.

I've tried several times without success to update its software. At same time I've noted that its registered in UAE
TRA ID:0016333/08
TA: 00000000/00

What should I do plz
The other galaxy C7Pro which I bought here in Tanzania is updating automayically perfectly.
 
It's possible the device was region locked by Dubai and will only update if a SIM card from a Dubai carrier is inserted. Have you tried updating via SmartSwitch in PC?