Galaxy note 5 warranty process

[Torm558]

Hey guys, my wife's note 5 has recently developed this faint but thick line near the top of the screen. It looks like a slightly discoloured rectangle shaped line, spanning from one end to the other just before the top. noticeable when looking at a solid background colour. It's like a 1 inch thick block is slightly different hue of colour from the rest of the screen.

Besides that's issue, she's complained of the camera exhibiting a purple hue around the edges in low light pictures recently as well.

I've never had to warranty a phone through Samsung before, she's nervous she will get back a used looking phone, she's kept hers looking brand new in a uag case since day one. I assume they replace her phone entirely that it won't be for a brand new one but a refurb. Anyone have experiences with their warranty exhanged phones?

Overall she loves her phone, still performances great, snappy exynos soc still more then powerful enough as well. It was her note 5 that prompted me to buy my first android (note 7 RIP)

She has no interest in upgrading anytime soon so she's hoping this repair/exchange won't be too painful

Btw she just got her nougat update today on it, runs great, looks almost identical to my note 7

 

[underway99]

Let's start with the usual disclaimer. Unfortunately, everyone's experience with a warranty repair will be different. For the most part, I'd expect that they will repair the device if you use Samsung service.

If you bought a US carrier device from Samsung, your warranty service may be though your carrier. I bought a factory refurbished Verizon Note 4 directly from Samsung, and it is serviced through Verizon as though they sold it themselves. I called Samsung to set up an exchange because the phone they sold me had a strange tint to the display. They told me to call Verizon. Big Red sent me a replacement (also refurbished) that looked and works like new.

 

[Torm558]

I got ours through Rogers, interesting thing is we got the phone last march but didn't register it till august apparently because when I look up the warranty through Samsung it says it's good till august 2nd for parts and labor

Was a nice surprise because I was worried it was our just as these issues arised

 

[underway99]

Sounds to me that the thing to do is call Samsung to set up the warranty service claim before anyone discovers the discrepancy.

 

[Torm558]

Not the first time this has happened

I also bought a tablet from bid wars earlier this year. They got it for Christmas but never even took it out of the box to use it. So when I opened it up and registered of, my Samsung warranty didn't start until I went and registered the device with them.