Galaxy S10+ folder not showing up on pc

[Android Central Question]

When I plugged my Galaxy S10+ to the pc, the samsung folder doesn't show up on file explorer. I tried debug mode, transfer file usb cable only, genuine usb cable, and it already have latest software update.

Does any one have this problem?

 

[B. Diddy]

Welcome to Android Central! Which Samsung folder are you referring to? Not all directories on the phone will show up on the PC. Protected system directories won't be visible.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[mustang7757]

You have SD card installed?

 

[yuanyasmine]

Which Windows OS are you using?

 

[Kizzy Catwoman]

Not all cables will transfer data. Have you tried a different cable? Also make sure the phone mode is transfer files not charging only.

 

[anon(10614692)]

You will need Samsung USB drivers installed on your computer for it to recognise the phone