Galaxy s3 not enough funds to make calls but on unlimited pre pay and paid up

[heather_dunphy]

Called Tmobile they can't help my phone won't make calls or send text because it says that I don't have enough funds to make the call. My husband had the same issue and when I called Tmobile for him they said they turned off a feature and that fixed the issue. No clue what feature they turned off but his phone works now. When I called Tmobile I told them about my husband having the same problem and they said they would turn off the feature on mine to but after I got off the phone I had to Cal back 5 more time because I was getting charged for international calling for any number I called. Now that seems to be fixed after fighting with them that I was not making any call out of the USA. But I still can't make any calls without the automated message saying. You don't have enough funds to make this call add funds and try again. The only way I can make calls now is if my wife calling is on then it works fine. Please help.

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[meyerweb#CB]

Sorry to say this really sounds like a t-mobile issue, and not a phone issue. Call back and ask to speak to a supervisor.

 

[heather_dunphy]

I have and I know it's a Tmobile issue wanted to know if anyone else was having the same problem and if they got it fixed. Because Tmobile insist that it is not a problem with their network. They said they filed a ticket and I would hear from them within 3 days but still nothing from Tmobile and it's been over 3 days. Thank you.

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[GTWalling]

I would walk into a T-Mobile store and get it resolved.