Hello,
I have bought a Galaxy S4 for my dad. I have one of my own already. Mine is great. It was bought second-hand from Amazon. The second one is a fully refurbished handset from Amazon. I have compared the two.
The second handset occasionally will not register my finger-touch.
Example 1: When I swipe across sideways from the home screen to the four other screens, every four to six swipes it will not swipe when I swipe it. I have to give it a few more swipes before it will do anything.
Example 2: When I am tapping to select an option, I often have to tap a number of times before it will register the tap.
Example 3: When I am typing, it will not type all the letters I hit on the keyboard. Interesting note is that the haptic feedback will buzz for each tap, even if a letter is not produced.
I have tried:
- Removing and returning the battery
- Restarting the phone
- Using safe mode (problem persists)
- Clearing the cache
- Clearing the RAM
- Closing all the applications
The phone is not full and I cannot see any mad apps.
When the touch is registered by the phone, it is fine; it is quick, responsive, and not laggy at all. The phone is nice and speedy. The OS is up-to-date and the same version as my first S4.
Does anyone know what might be causing this problem, and what I can do to resolve it please? I'm hoping to have it sorted by mid-September for my dad's anniversary...
Many thanks in advance,
Nate
I have bought a Galaxy S4 for my dad. I have one of my own already. Mine is great. It was bought second-hand from Amazon. The second one is a fully refurbished handset from Amazon. I have compared the two.
The second handset occasionally will not register my finger-touch.
Example 1: When I swipe across sideways from the home screen to the four other screens, every four to six swipes it will not swipe when I swipe it. I have to give it a few more swipes before it will do anything.
Example 2: When I am tapping to select an option, I often have to tap a number of times before it will register the tap.
Example 3: When I am typing, it will not type all the letters I hit on the keyboard. Interesting note is that the haptic feedback will buzz for each tap, even if a letter is not produced.
I have tried:
- Removing and returning the battery
- Restarting the phone
- Using safe mode (problem persists)
- Clearing the cache
- Clearing the RAM
- Closing all the applications
The phone is not full and I cannot see any mad apps.
When the touch is registered by the phone, it is fine; it is quick, responsive, and not laggy at all. The phone is nice and speedy. The OS is up-to-date and the same version as my first S4.
Does anyone know what might be causing this problem, and what I can do to resolve it please? I'm hoping to have it sorted by mid-September for my dad's anniversary...
Many thanks in advance,
Nate
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