Galaxy S5 is Randomly Restarting

[saucypuck]

It seems like the only carrier that was mentioned was t-mobile. (which I also have) could this be some of the T-Mobile bloatware/customization?

 

[bsettz]

Im leaning towards a battery problem. I removed bloatware and some. At least in my case I havent had an update sine I got the phone in april. I dream for a note edge and a samsung smart watch. Still love my S5

Posted via the Android Central App

 

[noercarr]

Same thing here. Since the first day I've owned my s5, it's randomly restarting itself. No rhyme or reason it seems, although I will pay attention to the Wi-Fi connection. It does seem to do it significantly more while at home, other times I may randomly be connected to other hotspots.

I called t mobile, and the rep said the same thing. Free up storage space or it's a rogue app. Uninstalling every app is ridiculous, that's the reason I have a smartphone. I'm hoping someone can shed some light on this, I'm out of ideas.

This also happens to my girlfriend's s5, although much less frequently. She's connected to Wi-Fi as often as I am, with less apps and similar storage space.

 

[GG67]

Huh, I'm glad that I'm not the only one with this issue. My galaxy S5 has started doing this as well... Weird. I have so many apps installed that uninstalling them one by one and waiting a few days to see which is the culprit isn't an efficient solution. As a side note, I had severe battery drain about 2 weeks ago, but the problem has since solved itself. I'm assuming it was a bug in Google Play services but as I said, it's since fixed itself. Anyway, here are some instances in which my phone restarted randomly,

1. After my phone rings from being asleep for a while (screen off), the call will end if I don't answer it, and then a few seconds later I just hear the tmobile jingle and notice that the phone has restarted. Annoying...

2. Randomly after opening some apps. For example, one time I opened Google+, which I don't use often at all, and the app force closed and then my phone froze for a second, and then it rebooted.

3. Sometimes it just does it at the most random times for reasons unbeknownst.

So yeah, there's my issue. I can relate. It probably has something to do with RAM or the memory getting overloaded. The phone probably can't handle it and then just reboots itself. That would be my guess, I really don't know much about this stuff. As a side note, my current RAM status is 1.51 GB in use from 1.81 GB. My cached data is 2.73 GB. That's probably bad, but I really don't want to clear it because most of it is from Play Music, and I don't want to have the app re-download everything anyway. I'm on a TMOBILE galaxy S5. I've had it since it came out. Sad to see this issue arise, thought this phone was 'the one'...

I'm glad that I am not the only person with this problem. I am on my 3rd s5 in less than 6 months. When I call t-mobile they act as if I'm the only person with the problem. I have uninstalled apps, taken out my SD card, and master reset. I'm on my newest phone now is only 2 days old today and it has rebooted 3 times already.

This is my thoughts, as I'm reading it seems to be just t-mobile.

 

[littauer]

I, too am having the problem, both with my phone and my wife's, I think only since the 4.4.2 update. Also t-mobile. Anxiously awaiting the new Android version.

 

[Raveneo]

Had that problem and T-Mobile replaced it for free. Mine wouldn't download a system update too.
I just wish the OS would get updated cause the Bluetooth issue is horrible.

 

[ItsMeMandi]

My T-mobile S5 is doing it also. It doesn't happen that often -- maybe once or twice a week. Most of the time I'm not even using it when it does it.

 

[NobodySpecialReally]

It seems like the only carrier that was mentioned was t-mobile. (which I also have) could this be some of the T-Mobile bloatware/customization?

This isn't a T-Mobile problem. I have Verizon and it's been happening to me ever since I got the phone in September. Phone will reboot itself under any and all circumstances -- while I'm in my car, while I'm at my desk at work, while I'm on a call, while I'm playing games, when I'm not touching it, while I'm sleeping. Sometimes it will last an hour or two before resetting itself; sometimes it will reboot twice in 90 seconds. I'd say that it reboots, on average, around 40 times a day.

 

[queequeg99]

This isn't a T-Mobile problem. I have Verizon and it's been happening to me ever since I got the phone in September. Phone will reboot itself under any and all circumstances -- while I'm in my car, while I'm at my desk at work, while I'm on a call, while I'm playing games, when I'm not touching it, while I'm sleeping. Sometimes it will last an hour or two before resetting itself; sometimes it will reboot twice in 90 seconds. I'd say that it reboots, on average, around 40 times a day.

This is exactly what is happening with me as well (another Verizon customer). I got my phone in early September and it worked well for about 4 weeks. Then the rebooting started. It was in fits and spurts for a while (sometimes days would go by without reboots). But now the phone is pretty much worthless. When it really gets going, it will reboot constantly. I don't even have time to input my pin. It just goes and goes (I generally take the battery out after 20-30 times). I've also experienced a lot of lock ups. The only way I've been able to recover from those (other than removing the battery) is by holding down the power button and volume down button and forcing it to go into maintenance boot mode. At Samsung's suggestion, I took it into a Best Buy, where a Samsung technician did a software reflash (a quick 10 minute process that is supposed to be a complete write of the OS, not the factory refresh a user can do from the Services menu on the phone itself). The damn thing auto rebooted before I even got out of the store. I have absolutely no apps installed (since the reflash) and no microSD card so I'm at a loss. Samsung is having me RMA the POS.

 

[dramnor]

I have sprint and my phone is restarting itself every 5-10 minutes. I noticed this started about a week and a half ago. It did this for 3 days then stopped. Then all of a sudden yesterday it started doing it again. It restarts so often I can't use it for anything other than a paperweight at this point. Does anyone have any updates on if they've fixed the issue? My hunch is that it has to do with a bad update that came out. My phone frequently says that its waiting for updates just prior to restarting. When I go in to do a manual update it says none are available.

 

[queequeg99]

I just got my phone back from Samsung. They did, in fact, try to repair it (no replacement). I know that at least the phone body is my original one since I made a very discrete mark where the battery goes with a Sharpie. However, based on the repair statement that accompanied the phone, it looks like the body is the only thing that is still original. The repair statement indicates that they replaced the LCD, some cosmetic items (perhaps the chrome band around the perimeter of the phone?) and "a component." The list of components replaced in the details includes part numbers that correspond to the LCD screen, the USB port, and the main motherboard. I've had the phone for 24 hours and so far it hasn't rebooted.

It did come back set to some indecipherable foreign language (Cambodian I believe).

 

[Tom LLoyd1]

I have a Samsung Galaxy S5 from T-Mobile and have been experiencing the same problems with frequent rebooting as others have had since the 4.4.2 update. After reading the various posts and all the things tried it looked like my best bet was to try turning off wifi on my phone (Comcast is my home wifi) and so for four days now the phone has not rebooted at all. So I expect that may well be the problem. I am going to also do a negative test and turn it back on and see if it starts rebooting again, but I thought it best to post my results thus far in case this might help someone else who is going nuts with the rebooting. I expect the best solution will be when and if they come out with a system software update that fixes the problem.

 

[ddgiant]

I just wanted to post another update. I have had it restart one time when I was not on WiFi, that is since thanksgiving. I have had it restart with in 30 seconds of turning WiFi back on, I have had it restart 3 times in less then two minuets with WiFi on.

Here is another twist for us all though. At church I turn on hotspot sharing so that my tablet has internet access, and it has never restarted on me in this configuration.

I hope lollypop fixes this and it comes out soon.

 

[queequeg99]

Another follow up:

I've had my phone back from Samsung RMA for a week now and it hasn't rebooted once. It's like it's a different phone (which, of course, it is based on the repair detail Samsung provided).

I suspect that Samsung doesn't run these things through enough tests prior to shipping. So an unusually large number of early "bathtub" curve problems arise after shipping during the first couple of months in a consumer's hands. When I first spoke with Samsung, they were convinced that it was a software problem. They had me delete all apps, do a factory refresh, remove my microSD card, replace the battery, and finally have the system reflashed by a Samsung tech at Best Buy. That last step allegedly eliminated the possibility of corrupt updates to the OS. However, it still auto-rebooted, at which point they had me RMA the phone. And now all is well (fingers crossed).

 

[Riza Ramos]

This happened with my phone and what i did is I wiped all my data and fixed it with the samsung kies. problem is the kies did not restored it to 4.4.2 but upgraded it to 5.0. Unfortunately even the lollipop cannot fix this issue.
I am very depressed cause I really thought it was just kind of OS problem but it turns out its not.

 

[ddgiant]

I was just reading on some t-mobile forms, people saying it is the VoLTE in the call settings, I am going to turn my wifi back on and turn off VoLTE and see if that does anything.

 

[Bavallone]

I was just reading on some t-mobile forms, people saying it is the VoLTE in the call settings, I am going to turn my wifi back on and turn off VoLTE and see if that does anything.

I did this yesterday and it randomly restarted this morning. It was downloading app updates at the time. Has anyone else noticed a link between the two?

 

[MellyH]

I did this yesterday and it randomly restarted this morning. It was downloading app updates at the time. Has anyone else noticed a link between the two?

I am no techie and hubby hates my inability to understand the difference between wi-fi and internet. However... I was reading these posts and immediately thought, "I update only on wi-fi, therefore it reboots only on wi-fi." Whenever a computer (like, say, this phone) updates, it needs to reboot, right? So, when it downloads 60 updates, it's gonna harsh the system and confuse the snot out of it. You ever know that person (ahem, me) that never updates their computer and wonders why they have viruses and apps (programs when I was growing up) that would freeze and glitch?

Again, I reiterate, I am far from a technology specialist, but this is probably how I'd explain it to my husband if I wanted to complain to him about it. Though, lately, his answer is to get me an iPhone...

And yes, my s5 is having all the problems people have listed.

 

[JHURL]

I just got my phone yesterday from Verizon. Overnight it froze and I had to reboot with power/vol keys. It's now randomly restarting. I put it in safe mode and it still restarted. I've turned the wifi off now to see what happens, but paying Verizon for more data isn't an acceptable solution.

 

[Leon Whalley]

Hi i have had the same problem with my phone and i have fixed it by putting some cardboard between the battary and the case and it has not turend of since this means the battary was coming away from the contacts and had little movement or play in it. this is worth a try doing this will stop the phone being water proof as the silcone round the back s not tight if it stil turns off its probly a softwhere issue not hardwere another solution is buy a new battary as the one you have could be slightly bent this is why it will keep falling out.