Galaxy S5: Voicemail Notification Stuck

[Leafgreen]

Same problem here on the Sprint network. I suggest everyone here go to the voicemail app and send click send feedback. The email address for that send feedback is voicemail-feedback@smithmicro.com
also be sure to rip them one for their incompetence.

 

[dewgirl99]

I am having the same issue but my carrier is AT&T. I've had the phone for 2 weeks. It just started. I can't clear it for any length of time.

 

[eyecon82]

This issue has gone away with the latest update, no?

It certainly did for me and a few others...

-Sent from Tapatalk

 

[quietvice]

VZ S4 but this just happening after (finally) getting KitKat. So not carrier, not S5 specific. WTF? Not wanting to wipe.

 

[fcravo]

Quietvice, I also had the same issue where I had a new voicemail notification that wouldn't go away. It started happening only after I upgraded to 4.4.2. I tried everything, rebooting, clearing the cache, force stopping, but the notification would always return. Then, after I just couldn't take it anymore, I installed the Verizon "Software Upgrade Assistant" software. For me, every time I connected my phone to my PC I would get a pop up requesting me to install the software but I never did until now. I ran the "Repair Assistant", it took about 15 minutes to complete, but in the end it got rid of the notification. There are some cons though, the "repair" basically formatted the phone to factory settings. All accounts were wiped and all apps were deleted. However, after restarting the phone, all apps were then re-downloaded automatically but all account information was lost. I would suggest being connected to Wi-Fi for this process because of the app re-download, they were not re-loaded from a back-up file.

Anyways, hope this helps. Anyone not on VZW, I've got nothing.

Carrier: VZW
Device: Galaxy S4
Android: 4.4.2
Computer: PC

 

[JoAnnSchlott]

I think I figured it out!! I have a Galaxy S4 and Sprint. With Sprint, we have the dubious advantage of paying for a voice-to-text account. The service doesn't work very well (I tried the free trial), so I don't use it. However, the app still saves the voice mails I receive. Apparently when its inbox gets full (150 voice mails), it can't download any more voice messages, and the icon appears on the phone! I deleted all of the saved messages, and voila! the notification disappeared. I hope this works for everyone! Enjoy!

 

[Molly Bailey]

I just bought my S5 over the weekend (It's now Wednesday) and I've had this notification since the night I bought it. I've tried everything and it won't clear. I do not have the text voicemail problems as all of mine are deleted. I am also using Sprint. Did anyone find a perm. fix for this yet???

 

[Ray Bell1]

thank you worked a treat

 

[a2morale]

AT&T Fixed:

I've had this issue with my AT&T s5 since day one. I always used google voice to manage my voicemails. Before I was able to set it up on the s5, I received 1 voicemail via AT&Ts mailbox service. I called my voicemail, deleted the messages, and then set up google voice. The voicemail notifications did not go away. I removed every voicemail from google voice and verified there were no voicemails when I called the mailbox.

When I called AT&T they reset my voicemail and reset my voicemail notifications. They verified that I was set up for visual voicemail and told me to factory reset my phone. I told them no and to open a possible pug report. Once I got off the phone I wondered it the visual voicemail was the kicker. I never used it, I just called the mailbox and hit 7 to delete everything.

I turned out that my s5 did not shipped with AT&Ts visual voicemail app. I downloaded the app off the playstore and configured it to manage my voicemail, just like you would with google voice. When the app loaded, there was the voicemail. I deleted it from the app and the notification went away. I uninstalled the visual voicemail app and reconfigured google voice. I haven't had an issue with it since.

Other carriers have a similar visual voicemail app. Check out there website, verifiy what the app is, and verify the app is installed on your phone. Set it up and delete away. It worked for me, maybe it will work for you. Hope this helps.

 

[OJsakila]

Im with AT&T and have NEVER had this problem.. not on my s5 or on my current s5Active. I use AT&T's visual voicemail app.

https://forums.androidcentral.com/e...?id=com.att.mobile.android.vvm&token=g6mz_LYv

use this app to clear out your messages and then you can delete it if you like.. this should fix your problems on AT&T at least..

 

[steve1279]

i had to delete the voicemail icon on my screen. If I pressed it, it just called my cellphone and said it was not a valid verizon number. No matter how many times I deleted my cell number from the contacts list in voicemail it would just revert back no matter what. So i just got rid of the icon and press #86 instead.

 

[knwpsk]

Having same problem. Galaxy S5 several months old. Verizon network. Google Voice is my preferred voicemail, and I *think* all of the messages I've received were called to my GV number (not my Verizon number).
A couple of weeks ago I started getting these random voicemail notifications. It says I have 10 voicemails now. I go into GV and I have no new messages.
Have rebooted phone, etc.
When this started, it was not in the vicinity of me installing anything new; but I do have auto-updates to most apps in Google Play.

Update: As I recall, it may have started right after that last update to the Google Voice android app.

 

[LoveMyAndroid2010]

Hi everyone!

My wife figured this problem out. We both just got our GS5s today and we both had the same problem. We tried everything including the hard reset. She even turned off the notifications just so it would not annoy her. She tried to clear the data which was a temporary fix.

To skip to the good part, here is the clue.
If you long press on the notification a menu comes up "App Info". That shows you which app is making the notification. When she did that she was surprised to see that it was not the Voice-mail app rather it was the Phone app. She cleared the data on the Phone app and the notification is gone forever! It does not come back after rebooting.

This worked for me as well and I hope it helps others too. She is not an expert computer user but she tries things I would not think of.

I am glad she's my wife!

 

[knwpsk]

LoveMy...

Thanks! I think you're on to something. Unfortunately we're still missing another puzzle piece.

I tried clearing my Phone (the "Phone" app on my Android) data. FYI for anyone else groping about for it, this is in:
Settings > Storage > Applications > Phone.

Didn't fix it. Later today I got another phantom voicemail notice. Damn.

Then I followed your wife's test. I looked at the voicemail alert, long-pressed it... and on my phone, it points to Contacts (not to Phone, as yours did).

Contacts? Really??

I'm afraid to Clear Data on my Contacts! I supposed I could back up my Gmail contacts, then try Clearing Data on my phone, and then restore them in Gmail... Any thoughts, anyone?

 

[Clodio69]

Go to settings.... Language and input... Notification readout then unchecked all... Enjoy

 

[cardboard60]

Ok I too had the same issue, actually returned the phone and BOOM it happened again....after spending 3 hours in the store and getting the Samsung rep involved this is what we did....Now I have a sprint phone so not sure about other carriers but with Sprint their is a Voicemail app that comes on the phone. You have to follow these steps....

1. Do a hard reset on phone - be sure to back up everything because it will set the phone back to factory settings
2. Don't set anything up don't click any icons just let the phone boot up
3. Then go to the Voicemail APP and it will have new messages in it to welcome you to that service DELETE THEM
4. Boom the icon goes away and I have successfully restarted my phone and everything and it has stayed away....



Hope that helps.

Do you do a hard reset on the S5 like you do the iPhone ?

 

[ii4him]

I am having the same issue. Five year old Galaxy Brilliant with Bell. I have no voice mail to clear, and the message icon will not go away. Tried all the tips posted here? Will be calling my carrier as I don't think it is the phone, I think it is a service provider glitch.

 

[bcharron117]

I was having the same problem. Not sure how many of you were in the same boat as me: I recently used the old "swap phone/upgrade" deal. Meaning, I very briefly activated this phone on one of my other lines. So, my first instinct was that the voice mail notifications were from that line. So I cleared both, just to be safe. Wouldn't you know it, that line had the same amount of voicemails as the notification icon. But after doing so, the notifications were still there anyway. Then I remembered that is probably because the phone is no longer tied to that line, so it's not getting the "message" that the voice mails have been cleared. So I figured, pop the sim card out, turn on phone. When it asks for sim card, put it back in and turn on. .....PROBLEM SOLVED! Have not gotten the notification since. Hope it works for all of you too.

 

[putney1477]

I'm on VZW and I just started having that problem last week. I have had the phone since April, am rooted. I have no idea why this is happening all of a sudden tho.

I have force closed the phone app several times, but the icon still pops up after a few hours.

 

[julz83]

leave yourself a message wait 1 minute...delete it and presto