Galaxy S9 no longer has voLTE

[jmak]

When switching from spectrum to consumer cellular my voLTE access disappeared. Now it only shows LTE 3G/2G auto connect. I was told by CC that even though the IMEI was listed as accessible some phones made by Verizon have different technolgy and therefore won't work with ATT service. I was told the only thing I can do is buy a new phone. Is this correct?

 

[B. Diddy]

Welcome to Android Central! Did you already try entering the IMEI into Consumer Cellular's phone compatibility checker? https://www.consumercellular.com/shopping/details/sim/details

If it doesn't show up as compatible, then it's likely due to the lack of VoLTE support, in which case you would have to get a new phone that's supported by CC.

 

[jmak]

yes, that was the first thing i did before ordering as i wanted to bring my own phone and was listed as compatible. after activation i couldn't call out so talked to a rep who had me reconfigure access points but still couldn't call out. i have the ability to send/receive texts and rep confirmed imei as compatible with cc but said that there are some phones made by verizon (i had service by spectrum amd voLTE was working during that time) that won't work with att as technology is different and suggested i buy a new phone. this makes no sense to me.

 

[mustang7757]

Welcome to AC!

[I moved this to the s9 forums]

 

[B. Diddy]

yes, that was the first thing i did before ordering as i wanted to bring my own phone and was listed as compatible. after activation i couldn't call out so talked to a rep who had me reconfigure access points but still couldn't call out. i have the ability to send/receive texts and rep confirmed imei as compatible with cc but said that there are some phones made by verizon (i had service by spectrum amd voLTE was working during that time) that won't work with att as technology is different and suggested i buy a new phone. this makes no sense to me.

I agree, that sounds like they're speaking out of both sides of their mouth.

AT&T is notorious for being picky about which phones they allow on their network, so there might not be any alternative.

 

[mustang7757]

Try this method mentioned here

AT&T service not working for me. | AT&T Community Forums

I have Galaxy S9 with service through Comsumer Cellular. If I go to mobile network settings and set on 4G LTE, I can text and use data but cannot make or receive calls. If I switch to 3G only then ...

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