Galaxy watch won't receive or send text unless bluetoothed to phone.

[Android Central Question]

I have sprint and have the note9 and new galaxy smart watch. I paid for service on the watch but I can't make or receive call or text unless I'm connect to my bluetooth. Any reason this is happening. Please help

 

[B. Diddy]

I moved this to the Galaxy Watch forum for more specific traffic.

 

[pdqgp]

I'm having trouble with mine all of a sudden. Had it since the 3rd week of Dec. then the other day it stopped working. I reset the phone and didn't realize that I would have to back into AT$T to get a new e-SIM so I did that.

STILL! Can't get NumberSync to give me a new code. Simply says NumberSync is unavailable. AT$T has an escalated ticket open. I've not heard back so I'm going into the store again today as they have a supposed guru there on this watch but he was off work when I went in the first time. Ugh.....

 

[skatergirl]

I have sprint and have the note9 and new galaxy smart watch. I paid for service on the watch but I can't make or receive call or text unless I'm connect to my bluetooth. Any reason this is happening. Please help

Is your watch the LTE version?

 

[pdqgp]

Finally got it working.........I think.....

Had to go spend another 1-2hrs at the ATT Store and have them configure another eSIM card to my watch. Now I say "I think" because last night I just powered off the watch and charged it then when I turned it on this morning I got a text from AT&T that I turned NumberSync OFF. NO I DIDN'T. WTF!!!

So I went to the watch then my phone and ended up just going to the ATT Web site, signing in and seeing a confirmation there that it's on.

It takes a minute or two after shutting my phone off to get it to work. Now I'm testing a virtual walk away by turning off my phones BT and seeing if it works. I've tried this already and it does NOT. UGH.....

If this keeps up, I'm just going to push to get them to return it and stick it up the rear because it's not reliable. I need when I'm away from my phone and it's ON to be able to get calls on my watch. Not sometimes but reliably every time. So frustrating.

 

[skatergirl]

I hope you are able to get the watch working properly.

 

[pdqgp]

I hope you are able to get the watch working properly.

Update....we seem to have it working. Thankfully. Let's hope it doesn't have another mysterious disconnect / stop working issue.