Gear plugin stopped working

[pteezay]

I own a Note 8 and Gear S3 Frontier and recently, after months of flawless operation, I started to receive a message stating "Gear S plugin stopped working". The problem started after the newest Tizen 3.0 and plugin update. The problem repeats itself all throughout the day to a point my phone becomes inoperable and forces me to reset my phone and watch. In addition too, every time I try to turn off wifi, the glitches forces my wifi to turn back on within a few minutes. Strange.

I've read all kinds of random solutions, but each one I try only lasts a few hours to a day at best. I'm getting tired of constantly re setting everything up and calling my bank to reinstall/verify my Samsung Pay account. I'm a huge Samsung fan, but I'm sure our rival, Xpple, wouldn't leave their customers hanging like this, especially going into the Holiday shopping season. I'm sure you don't want any reason like this to force your potential buyers to go to the competition.

Has anyone else experienced this or come up with a solution? There is a long drawn out temporary fix from Samsung on the following link, but https://us.community.samsung.com/t5...e/board-id/wearabletech/thread-id/5198/page/7 but each time the problem returns.

I'm frustrated and at a loss. S.O.S. Samsung A.S.A.P.

 

[DarkSorrow]

Thus update us being pushed in batches so it might not be wide spread enough for Samsung to fix. I know myself I haven't recieved it.

 

[pteezay]

Unfortunately I installed the latest update, but the latest Verizon update is for the camera and security patches. I still get the plugin error message. I hope they push a OTA fix real soon because it is very frustrating.

 

[nm3th]

Have you tried to uninstall the Gear app and reinstall it. Sorry I can't be of more help as I just got the watch yesterday and everything is working great. Hope you find a solution soon. Good luck.

 

[pteezay]

Have you tried to uninstall the Gear app and reinstall it. Sorry I can't be of more help as I just got the watch yesterday and everything is working great. Hope you find a solution soon. Good luck.

Yes I've tried that along with many many more suggestions. The are numerous other people experiencing this issue. Consider yourself lucky and hope the glitch doesn't impact you. Google around and you'll see the issue is wide spread across many phones.

 

[pteezay]

An update from the Sumsung Support page...hope they fix this soon. Thank you to Jonathan for sharing the response. https://us.community.samsung.com/t5...e/board-id/wearabletech/thread-id/5198/page/8

userTEtkeSTN0U
userTEtkeSTN0U CONSTELLATION
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an hour ago
Re: Gear S plugin has stopped
And here is my 5th no answer from Samsung. 5 times telling me to reset everything. Sounds like they now know there is a problem but still won't admit it. He can only"hope" someone is working on it. I am very unhappy.


Dear Jonathan,

Thank you for contacting Samsung Technical Support.

I can relate to your situation and feel the hassle when the error message keeps disrupting the usage. I sincerely apologize about the inconvenience being caused to you in this situation. Ideally, updates are meant to provide new features, enhancements and essential security patches to ensure proper functioning of the device. But, it is sad to know that the modifications made by the update has led to inconvenience causing issues with the gear's performance. If the update is causing issues, I hope our appropriate team is already working on a patch/fix to get this resolved. We are unable to speculate what exactly triggered the error message. I really wish to help you with an estimation, but without a confirmed official information/statement, I do not want to mislead you by setting an incorrect expectation.

I can imagine all your time and efforts spent to perform the mentioned troubleshooting steps. I request you to please check by performing the steps below.

1. Uninstall and install
2. Update Gear application
3. Clear the Cache & Data:

NOTE: This will erase the data of that particular application.

Please navigate to Apps > Settings > Apps > More > Show System Apps > Locate “Samsung Gear” > Storage > “Clear Cache” and “Clear Data”.

Thank you for being patient and co-operating with us. I hope that this will be resolved soon.

Alternatively, you can reach us through chat, email or call us for further assistance, please go to the “Contact Us” option available on the right hand side of the E-mail.

Thank you for being a Samsung Customer.
Sincerely,
Datta

 

[Cranfield2028]

I HAVE THE EXACT SAME PROBLEM.

I have new Galaxy Note 8 and just updated to the Tizen 3.0 and am experiencing the same issues. I have reset and reinstalled everything multiple times. I am sick of calling the bank and resetting SAMSUNG pay credit cards....Have stopped using it. It has something to do with remotely activating your WIFI...Just cant get it to stop activating wifi....everytime it crashes the GEAR S PLUGIN HAS STOPPED. Useless tech....worked fine for months before the TIZEN update. Samsung doesnt care, call after call same thing....FLIP CARDS Reset-reinstall-clear cache Works for a day or so. Last call the lady told me to take and send my NOTE 8 and FRONTIER watch to samsung!!!! Yea okay...send me a replacement first. LOL

 

[Jed Perks]

The same thing is happening to me. worked fine until tizen 3 update. I would have to reconnect using my phone but today it's been disconnecting and then reconnecting on its own maybe 10 seconds later, but it's disconnected and then reconnected three times in the last 10 minutes. I'm just going to leave it disconnected until they get it figured out because it's killing my phone battery

 

[DarkSorrow]

My Frontier watch still hasn't shown this update. It says I'm updated and I only have the 2.2 I think. Wonder if it was pulled.

 

[Ca_lvn]

This is terrible Samsungs two best products don't play well together
How does something like that even happen

 

[Jed Perks]

I'm thinking it's not the gear S3 itself it's the actual phone or something going on with the Bluetooth because I've disconnected my Gear watch for the last couple days and when I'm hooked up to my truck radio through Bluetooth it's disconnecting on its own just like it was with the watch

 

[Deke218]

So glad T-Mobile hasn't pushed the update yet <may take up to 6 months before they do from what I've gathered.>

 

[pteezay]

Bump...the Samsung page is being overloaded with this problem, yet no one on Android Central seems to be experincing this problem. I sure hope a fix is pushed soon.

https://us.community.samsung.com/t5.../board-id/wearabletech/thread-id/5198/page/12

 

[Mr Pool]

I have the same exact problem. I have the Note8 and the Frontier watch. I was told initially it was probably an app that installed after getting my watch. I deleted and reinstalled the gear app and went back and deleted every app I installed after getting the watch. Still presented the same problems. Same error message and my phone locks up. I'm seriously ready to just throw the watch in a drawer....and rediscover it in about 4 years When it's completely obsolete.

 

[pteezay]

Since Samsung has been of no help and their support page keeps continuing to grow https://us.community.samsung.com/t5.../board-id/wearabletech/thread-id/5198/page/15

So far what i’ve done to fix the problem for almost a week is uninstall the gear s plug in and the Samsung gear app on my Note 8, also delete the Bluetooth profile on phone. Turn off phone and then press the Power button, volume up and bixby sequence until you see Android start screen and release, next clear cache and reboot. Reset S3 on watch iteself. Then fresh install Samsung gear from Play Store and re-connect (pair) to s3 frontier without a restore, fresh install. Once up and running do not update weather, reminder or s health apps. Do not activate Samsung pay or install ANYTHING else, no watch faces or apps (sux, I know). Then turn off the WiFi profile sync in Gear App on phone, turn off WiFi on watch, turn off automatic backup and automatic update features within the Gear S app on phone.

Look, If you run the vanilla version of the watch this sequence will work. Not the most ideal situation, but it has been working for almost a solid week. At least you can still use the watch until a real fix is developed. I’m running a Note 8 with S3 frontier (Bluetooth version) on Verzion. My phone and watch is on whatever the most current firmwares are out there. I know my s3 is on this sad Tizen 3.0 update. Good luck my friends.