- May 8, 2018
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I read all other post and tried factory reset, light reset,etc, but it's still not fixed. Please help.
In all of the forums everyone keeps talking about how there Samsung Gear S2 battery drains quickly. Everyone has tried the factory reset, and changing all their settings to use the least power, but guys, any battery that is charged every single day for two plus years is not going to last. It's not because of the latest software updates or anything else, it's just the fact that these types of batteries don't last a long time just like in our phones. I finally got sick of mine not lasting through the day and instead of buying a new watch, I contacted Samsung. It was a pain in the *** and like 40 minutes of my time, but they sent me a UPS label, I shipped it to them, paid $72 for a new battery, and got it back all within about 7 business days. Their email to me said:
Problem found:
INTERNAL BATTERY FAILURE - INTERMITTENT/NO SPKR AUDIO - WON'T DOWNLOAD SW/PRL
Solution:
S/W UPDATED - REPLACED COSMETIC - REPLACED COMPONENT
I'm pretty sure that just means they replaced a crappy battery.
I know this post is old but I found a fix that seems to work. I disabled the diagnostic service that sends info to Samsung and now my battery last much longer. I would also suggest rebooting your phone after you disable the diagnostic service.I read all other post and tried factory reset, light reset,etc, but it's still not fixed. Please help.
OK, I get your point about a battery not lasting forever BUT many of us have had no problems at all and battery life went to **** overnight.
How is it working for you since you had it serviced? I'm having problems justifying spending $72 to repair a couple year old watch. If I bite the bullet and it doesn't work, I'll be really pissed!