Get OTA update (MAYBE)

[thenameisnigel]

could it be because my ESN/NUMBER/MIN are all zero'd out?

Yep. ESN is crucial to Google. You wont even get the update OTA like that. OTA Updates still come whether your phone is activated or not, but when it comes to the wrong esn, or no esn, everything is a no-go.

 

[googleitson]

hey angel do you happen to know why im getting an error trying to add a google account and my phone says i need to have a wifi connection when i am connected to wifi? and sometimes it says "cant establish a reliable data connection to the server," but I have a strong signal and i can browse internet fine

ive had the same problem before.
connect to wifi
make sure sprint zone is updated
press *2, and call
update.

 

[thenameisnigel]

ive had the same problem before.
connect to wifi
make sure sprint zone is updated
press *2, and call
update.

His ESN is gone though, so it wont work.

 

[Joe Roark]

I followed your steps and now my phone is redownloading the update. For somereason, I had it earlier today and when i installed it failed and restarted then told me i had no new software updates. Lets hope it works this time!