- Mar 4, 2013
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I didn't want to add to some related threads already going about this topic because this is slightly different. This issue is with T-Mobile and not Google. After we got our phones from Google Play, I contacted T-Mobile last Sat. to get service started. First, I tried to do everything on the T-Mobile website since there's no store here. I got to the very last button and was told my order could not be completed on the web and to call customer service. The guy was very polite and told me that I would be able to port our existing Verizon and AT&T numbers when I called 611 to activate the phone. When I called 611 a number of times, I got a recorded message that all circuits were busy. I called customer service via landline and was told that numbers had already been assigned to our phones and that they were activated. I then had to call a different number that deals with porting. The lady was very nice and kept asking for a Verizon account number which I didn't have but she got it from Verizon. The same thing happened the next day with AT&T. My only complaint with T-Mobile so far is that they double billed me for the sim cards and 2gb add ons. Although some of the people I dealt with were obviously not born in the U.S., they were very polite and knew their jobs. I had some difficult understanding them because they spoke slightly too fast for the accents they had, but I was not disappointed with the service at all. I'm still having trouble getting the google calendar sync'd with 2 google accounts, but this is not the fault of T-Moble.
I'm just writing this to pass on my experience in case it might be of use to others. YMMV.
I'm just writing this to pass on my experience in case it might be of use to others. YMMV.
