Getting photos from broken phone

sueseagull

New member
Sep 25, 2019
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Had gotten a new S10 plus in mid July. Dropped it a few days ago. Will turn on but only shows 3/4 of a screen (bottom part of screen. Got a replacement phone and need to return broken phone ro ATT. Photos were not backed up to samsung or Google cloud. Used Google photos and got all photos except the ones taken with new phone bought in mid July. Trying to get those photos! Any ideas??
 
If you can still unlock your device (since the bottom part of the screen, where the password input or FPS is), then unlock it and connect to a computer via USB and back up the DCIM folder.

If the screen isn't responsive but the phone is connected to WiFi/mobile data and you didn't disable it, you can also remote unlock it via Samsung's FindMyMobile site. Once unlocked, you can back up to a computer.
 

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