Getting started with Google android and authentication problem

[AC Question]

Just received my Google 9 inch Android 4.4 quad core 16mb tablet..Just for the record:..I'm pretty much electronically challenged..lol..Anyway.. Can't seem to get everything set up..It either tells me I have no WiFi connection or I have an authentication problem..All of this is over my head...Hopefully there's someone out there who has the patience to help me..lol..And what is the SSID I'm asked for and how do I find it?..Is there a learning manual that I can get on this particular tablet?..Thanks again for any and all hedhedlp...Pete

 

[VV NN VV]

Hi Pete,

Your best option in your circumstance would probably be to directly call GOOGLE Customer Service at: (855) 836-3987 to walk you through the necessary steps until your comfortable working on your own.

Also, I presume you have a GOOGLE Nexus 9" Tablet based upon your description but I'm not certain which version you might have, i.e. 7, 8, 9, or 10. The on-screen manual should be embedded in your Tablet's Software, which you should be able to be access it by going to the Home Screen and quickly swiping down from the top to the bottom, which will lead you to a black screen underneath. If the manual is not there, then go to this weblink for your specific device:

https://support.google.com/nexus/topic/3453510?hl=en&ref_topic=3424348

Please note, SSID stands for Security Set Identifier, which is associated with your Wi-Fi (Wireless Fidelity) Authentication. Basically, your Tablet is looking for an Internet connection close by so you can surf the Web; that's if you have a Wireless Router from your Cable Provider. Otherwise, you can use your Mobile Data Connection through your Cellphone Carrier.

I hope this helps some what? Keep me posted if you require further help. Have a good day.

Kind Regards,

VV NN VV