Thank you so much for offering to help! Here's the story. I am the 2nd owner of the G2. It had been factory reset when I got it (started with setup screen when I turned it on). I haven’t done anything to it other than install a few apps – it shows “Android 2.2” as the current operating system. I don’t know if the prior owner did any unauthorized updates or rom installs or anything like that. (I don’t know how to check – but everything I can see seems to indicate it’s all just stock.) Until the issue with the update, the phone has worked great, and any "problems" have turned out to be operator error/ignorance.
I have three times gotten a notification that there was a system update ready to install (the last time was this morning). Each time I’ve tried to install OTA, the phone gets hung up on the screen with the triangle and explanation point and little android guy. (Starting with a 100% battery, and leaving the phone on and untouched for 2 hours so there’s no way I’m interrupting the process.) I then hit the power button briefly, it goes to the recovery screen, with the following message at the bottom:
ClockworkMod Recovery v3.0.0.5
Finding update package…
Opening update package…
Verifying update package…
E: failed to verify whole-file signature
E: signature verification failed
Installation aborted
By this point, I'm needing my phone, so I choose “reboot system now.”
As detailed earlier in the thread, I also have tried installing using the zip file that Kevin posted. When I got to the recovery screen, I choose “install zip from sdcard”
It then gets a little further, but ultimately gets stuck, with the “Status 7” error message.
Reading up on the web, it sounds like the update SD card at T-Mobile stores doesn't actually work on the G2. Any other ideas? Or should I just be happy with 2.2? I was hoping for some improvements to wi-fi calling and the email - but it sounds like most people aren't seeing much difference, and 2.2 is nice and stable, so maybe I should stay put...
Any other thoughts? Thank you.
Linda