- Jul 3, 2010
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I just got off the phone with Verizon Wireless customer service and inquired about the fact that I missed the update by me hitting the remind me later button. I talked to a nice tech support rep named Tammi that walked me through the steps to force the update to my phone (take the battery out while powered on, wait 20 seconds, put battery back in, turn on and go to system update). Nothing happened. So she asked for the software number in my phone.
She then put me on hold to talk to HTC tech support. 5 minutes later she said that HTC knows about the problem and is halting the update and is going to release a new version that will patch this current version. They have my phone number on file and she said I can move my apps back to the SD card, as they don't have a date for the release of the patch for this release. She told me that I won't see this current release come back to my phone because HTC is pulling it. I hope that helps. She was very informed and actually was very helpful. The newer version will be a big uupdate with the patch cooked in. The Sprint app/ 4.3" screen issue is still being worked on as they know about it. The patch is also going to remove the Low on Space notification from what Tammi told me.
She then put me on hold to talk to HTC tech support. 5 minutes later she said that HTC knows about the problem and is halting the update and is going to release a new version that will patch this current version. They have my phone number on file and she said I can move my apps back to the SD card, as they don't have a date for the release of the patch for this release. She told me that I won't see this current release come back to my phone because HTC is pulling it. I hope that helps. She was very informed and actually was very helpful. The newer version will be a big uupdate with the patch cooked in. The Sprint app/ 4.3" screen issue is still being worked on as they know about it. The patch is also going to remove the Low on Space notification from what Tammi told me.
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