Good article I thought was interesting.

[2defmouze]

Imagine if there was a big red gas station. The far left pump was extra-fast rocket fuel. Every car that used that fuel had problems. Cars from GM, cars from Ford, cars from Honda, all of them.

Those same makes and models run just fine on other fuel, even extra-fast fuel from other gas stations. It's just that specific big red gas station fuel that they seem to act up on.

Do you blame the people making the car, or the people supplying the fuel? I would change gas stations.

Lmao... THIS... plus sir is liking a purchase of a car with a purchase of a phone... And the problems one might find with each.. Might sound logical at first but upon any thought it fails in all regard.

Sent from my Galaxy Nexus using Tapatalk 2

 

[slave2theaxe]

As paying customers, we ARE entitled to an update that fixes the issues that make this device unusable for its primary purpose for those affected. I will never understand the diehard fanboyism some people have for this phone where they become corporate apologists.

And once again, I'll say that I highly doubt any amount of updates will fix your issues. The people that have issues, more than likely have HARDWARE issues...not software. If it were a software problem, every Nexus out there would have these problems...they don't.

I imagine that once the next update comes out, there will be just as many people in here clamoring about when the new 4.0.6 (or whatever number it is) is coming out so it will fix their phones...again



Sent from my Galaxy Nexus using Tapatalk 2

 

[Jerry Hildenbrand]

ya ever have too many tabs open and type stuff in the wrong window? Yeah.

 

[LBTRS]

No, actually you aren't. You have purchased the phone as is. There are no guarantees for anything above and beyond that. The fact we receive any updates without being charged anything extra is a bonus... at least in my opinion.

That couldn't be further from the truth. The phone has a warranty which means you are not purchasing it as is and it is guaranteed to work or you can return it for a replacement device until you get one that works as advertised. If it is a software issue and they don't release an update they would go broke replacing devices knowing it won't fix the issue so they have to provide software updates to fix bugs. If it was a known issue, preventing the basic operation of the phone, that they knew would never be fixed (with a software update) they would have to let people switch devices and again be killed financially. Now new features are not guaranteed but a working phone certainly is.

No one purchased a device "as is".

For your reference, since you seemed to be unaware that you have a "guarantee", I've quoted from http://support.verizonwireless.com/faqs/Wireless Service/faq_worry_free_guarantee.html

"General Information
Why does Verizon Wireless have a Worry Free Guarantee??

The number one question most people have when they purchase a new product or when they do business with a company for the first time is what happens after the sale. It is a concern reiterated almost universally by consumers who are tired of finding out after the fact that the company with whom they have chosen to do business is not interested in their problem when something goes wrong.

The Worry Free Guarantee is our customer commitment that solidifies how Verizon Wireless does business nationwide. The Worry Free Guarantee is multifaceted, but the core of the message is that customers who choose Verizon Wireless are getting a commitment that we will stand behind the products and equipment we sell."

 

[blazin247]

No, actually you aren't. You have purchased the phone as is. There are no guarantees for anything above and beyond that. The fact we receive any updates without being charged anything extra is a bonus... at least in my opinion.

You can say this all you want, but it doesn't make it true- and you are arguing with semantics. You purchased a phone that is tied to a two year contract. The thing about a contract is that both sides are legally bound by it.

They don't "have" to provide an update for the phone. What they do have to provide is a working service and working device under contract and regulation. This leaves them with the option of replacing the phone with an equal value phone, allowing us out of contract, or providing a software update. Yes, they ARE "legally obligated" to provide one of these three. So while you can use semantics to say the phone is provided "as is", fortunately the laws say that we don't have to be stuck with something that doesn't work as advertised while we're still paying for it.

You are a used car salesman's dream customer.

And re: Jerry, I don't think your analogy works, just as those would say mine didn't work. When Verizon sells the unit and the service, it doesn't matter from a customer standpoint whether it is a manufacturing problem with Samsung, or an OS issue with Google, or a jam up with Verizon's network. Verizon took the money, and with it, ownership of getting it fixed or satisfying their customers another way.

With that said, this is all really pointless. Those of you who don't have any problems don't give a damn, and those of us who do have no patience left. I'd really question why those who aren't having any problems continually shove their noses in these threads to make the same old tired arguments? Fuel on the fire and all that. Good for you and your perfect phone.

 

[oxymoron]

Umm... when a car has a major malfunction speeding down the highway, you can die.

When a phone under contract has a major failure while speeding down the highway, you die.... laughing at the jargon on internet forums.

Similar, but no they aren't.

Surely, I jest. No. I don't.

:what:

*customized tapatalk signature*

 

[2defmouze]

All this crying and whining about warranty this and guarantee that.... If your phone sucks that much go to Verizon and have them replace it. They will do that. That's part of your warranty. If replacing doesn't solve your drama.. I'm sure they'll give you a darn razr or whatever the heck else you want eventually just to calm your crying ass down.

So, please, as a happy and satisfied Nexus owner, do that so maybe I can stop reading all these whiny, demanding,entitled and uneducated threads. Or, you know, don't do that.. Because then you'd have nothing to whine about and your life would be boring. Who'd want that?

Just kidding btw.. I'm sure you'd find plenty to complain about in the razr forums or wherever you wind up

Such is life.

Sent from my Galaxy Nexus using Tapatalk 2

 

[Johnly]

Shall I start whining about the couple Galaxy's I owened??? Lol!
I kid! I am considering the unlocked gsm version, at 399 on googles site, it seems like another shot is worth it. Will the nexus line continue???