Good evening

[David1956]

Hi my name is David and I live in the UK I am a 67 year old man and I am definitely not technical minded. I know how to turn things on/off anyway admin if this post is in the wrong place i apologise ok my problem is with google assistant on my samsung galaxy phone A34 5G when I say hey google she responds and there's a prompt that says more settings press here and when I do I get this error message (see image) I do hope someone can help me Thank you

 

[SpookDroid]

Welcome to the AC forums from the other side of the pond!

For errors like the one you're seeing it's usually best if you clear an app's cache/data. Find the Google app on your phone, then long-press it. There you'll see an "App Info" option. Go in there, and select Storage. There, you can try to clear Cache first. If that doesn't work, try clearing data (but this may ask you to re-login to your Google account and definitely re-set preferences for the Google app). Hope it helps!

 

[David1956]

Welcome to the AC forums from the other side of the pond!

For errors like the one you're seeing it's usually best if you clear an app's cache/data. Find the Google app on your phone, then long-press it. There you'll see an "App Info" option. Go in there, and select Storage. There, you can try to clear Cache first. If that doesn't work, try clearing data (but this may ask you to re-login to your Google account and definitely re-set preferences for the Google app). Hope it helps!

Thank you very much I will try and see what happens I did post on google community forum but no reply as yet

 

[belodion]

Welcome and enjoy.

 

[David1956]

Welcome and enjoy.

Thank you

 

[B. Diddy]

Welcome to Android Central! I moved this from the Introductions forum to the Galaxy A Series forum, since the primary reason for your post was the question about your phone.

 

[David1956]

Welcome to Android Central! I moved this from the Introductions forum to the Galaxy A Series forum, since the primary reason for your post was the question about your phone.

Thank you for that

 

[mustang7757]

Welcome to AC!
Definitely try what spook mentioned and force stop the app , the one that is responsible for Google assistant is the Google app

 

[David1956]

Welcome to AC?
Definitely try what spook mentioned and force stop the app , the one that is responsible for Google assistant is the Google app

Thank you but still having trouble with google assistant if I give command
It does it no problem it's when I press the more options button that's on screen then it gives the notification google keeps stopping

 

[mustang7757]

Thank you but still having trouble with google assistant if I give command
It does it no problem it's when I press the more options button that's on screen then it gives the notification google keeps stopping

Ok so go to the Google app then long press it >tap info> upper right corner tap the 3 dots and uninstall the update and see if the previous version works

 

[David1956]

Ok so go to the Google app then long press it >tap info> upper right corner tap the 3 dots and uninstall the update and see if the previous version works

so sorry but I not that technically minded, so do you mean Google or Google assistood thank you.

 

[mustang7757]

so sorry but I not that technically minded, so do you mean Google or Google assistood thank you.

Google app itself

 

[David1956]

Google app itself

ok will do thanks