Google Apps freezes repeatedly and phone stops responding

[ashakouri1]

I have the Moto X 2nd gen, and I have been having several issues with the phone, mainly I repeatedly have a "Google Apps" popup saying that is not responding and asking me to report the issue. I get these error maybe 3-4 times a day and restart my phone when the issues doesn't die down.

Also, my phone stops responding at certain times and it just stutters along.

Is this my phone or should I do a factory reset? Also, will the 5.1 update fix any if these issues, I hoping not to have to restore to factory default.

 

[B. Diddy]

Try wiping the cache partition: https://motorola-global-portal.cust...prod_answer_detail/a_id/101078/p/30,6720,9197

 

[ashakouri1]

I did that a few days ago, still having the same issues.

 

[B. Diddy]

Ok, try booting into Safe Mode, which temporarily disables all 3rd party apps. https://support.t-mobile.com/docs/DOC-19850

If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.

 

[dgarvey]

Its a waste of time to do a factory reset when the os your reinstalling is your problem. The Memory leak will not go away with a reset, it will seem better because it restores all your memory but the more you turn on and off your screen the less memory you'll have and the bugs will start to show. 5.1 is supposed to fix the issue. I hate screen draws on my phone but i guess I'll have to put up with this until the update. Don't blame Motorola this ones on Google. Someone mentioned it was the hardware since he sold his Moto X and purchased a Samsung g6 edge with the same version of the software and not having problems. Thats probably true, since the memory leak was corrected by the companies that skin their devices, Samsung, HTC, LG. Motorola is stock and the phones having this issue are stock, Nexus and Moto., so dont worry it's not your hardware.