Google Fi Black Friday Promo - Problems

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Has anyone had issues receiving their promotions for phones they purchased during black Friday (either through Fi or Google store)?

I purchased during the promo period, activated the day I got my phone in the mail, and it's been active ever since. Yet, they're saying I "didn't meet the terms of the promo".

 

[18t]

Wife and I both received BF promo when expected. What specifically are they saying you didn't meet?

How do I qualify for 50% Back in Fi credit?

You can qualify as either a new or existing Google Fi customer.

To qualify for the Fi credit, you need to :

Have active Fi service with the same email you used to purchase the phone.

Activate the purchased Pixel 4 or Pixel 4 XL within 30 days of the shipment confirmation email and remain active for 60 consecutive days (this can be done by you or anyone on your group plan).

Activate on a full service plan (i.e., data-only SIMs do not qualify