Google Home calling

I've had my GH Calling feature working since last week...maybe Wed or Thurs?? I've had mixed successes.
I can hear everyone perfectly on my end! My husband can hear me just fine on his cell phone. My daughter and mother (1 wifi home phone, 1 landline phone and one cell phone) had problems making it unusable. Today I called my daughter's wifi home line again (after sending feedback last week) and connection was good on both ends. I haven't tried my mom's phones yet but will report back when I can. Making my first business call...well that didn't turn out well. Called Walmart. Associate couldn't understand or hear me.
 
Where in settings do I give google home permission to access my contacts? I can't use it till I do.
 
Is anyone having trouble with this? And how do you fix it? When calling someone I can hear them through my Google Home but they cannot hear me on there phone or cell phone
 

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