Are you getting a pixel as a replacement in your claim? I was just curious if they were giving you another 6p or if you'd get a brand new pixel. I hope which ever you got comes quick for you. I can certainly feel your pain on the wait and you feeling like Google is ignoring your claim. I think it's a bit of both. So many official channels it has to go through and of course Google is in no hurry what so ever which makes me mad for you. They know they have a customer on the other end of this matter waiting yet they can't just go ahead and process your claim. I hope what you get it brand new and they eventually come around and take care of you. I always held the 6p as my all time favorite device and to such a high standard and to see all of these horror stories unfold Killa me for my beloved device. I mean even to this very day the Nexus 6p is the device I use as my measuring stick to compare to other Android phones or in other words does the new Android device I have measure up to the 6p. I still do this even today. It is such a good device and to see it break down like this is certainly hard to swallow. I can only hope since my latest 6p was brand new still when I got it although out of warranty that I'll get a good two years out of it if I need it. I normally don't go that long on one phone but it would be nice to know I had it in case I did. It's hard for me to say with confidence now. Like the other guy said hang in there and if I were you I'd start calling every other day getting statuses on the situation or bug them to death until you finally reach the right person who can get you to that correct person who all they have to do is sign off on it and it's done. Just keep calling them if you're able to and don't give up.
Oh by the way I called Google earlier tonight who then called Huawei for me as I called in simply because I want to do a color change from my frost white to change to a silver which is my favorite 6p color choice. I had to get the Frost white on this new one I got because it was the only new 6p he had and to get it for $150 and being a 64g I could not pass that up. Now Huawei is acting like they probably won't replace my color to silver even if I pay the 69.99 they charge to replace the back cover out because I'll be going to a different color. I'll know tomorrow afternoon whether they will do it or not but I don't get the reason why they would only change my back cover and only replace it with the same color. I mean some people do change their mind on colors so to me I don't see the big deal on changing my color to silver. Had I had a choice in the beginning I'd have gotten a silver but I was stuck with what ever color he had as I could not pass a brand new 64g 6p up for only $150 bucks. Now I want to pay to have the color changed and I can't get a direct answer and furthermore it seems that it might even be a problem which is insane. Why would they prevent me from paying for their service they offer but not allow me to go with another color. I've researched it. All it consists of is the back cover plate and fingerprint sensor to be changed out to match the back cover or otherwise I'd have a white fingerprint sensor with a silver back which I don't want. I just want to pay them to change the back out and while they're at it change the color simply but I fear I'll get shot down. This makes me so frustrated too. So I definitely feel you man.
Yeah it seems like they have their priorities all wrong here. You paid for for just this sort of thing yet they aren't honoring it. I'd be mad too. Hang in there. I think you'll be taken care of but right now the question is when. Keep us updated.
Yeah that's actually not a bad idea bc if anyone is going to compete with apple on a store type level it would be Google. As much as I love my Nexus 6p I just threw my brand new one up on the market place. I have my eye on a Sony which I know I'll regret but once I get something in my head I want that's it. I typically sale and get it then regret. Maybe mine want sell and then I won't regret it lol. Buy I agree with you. Google does now in fact need a store seeing fit as to what all they are offering now this past showing with the pixel 2. A lot of extras along with lots of cases and accessories. They would fair well with stores. That's a dang good point you made.
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